What Went Live?
Today the Rescue Team is excited to announce the release of Admin Active Directory (AD) Sync for Rescue. This update expands the usefulness of the AD sync process by allowing customers to create Admins and Master Admins in addition to Technicians – eliminating the need to manually create these user types in Rescue.
The AD sync tool allows customers to automatically create users within the Rescue Admin Center, and maintain a single repository of users within their on-prem or Azure hosted Active Directory instance. Before we released the original AD sync tool, this meant our customers had to manage their Rescue users completely separately from Active Directory – essentially doubling their user management overhead. With the initial release, we solved the problem of managing the majority of the users that exist within a Rescue account by allowing the sync of Technicians. This still meant that for the Admin and Master Admin users, our customers had to manually create and update them in the Admin Center.
With this release, we have now completely rounded out the solution and ensured customers no longer have to worry about duplicated user management when working with Active Directory and Rescue.
Highlights and Details
Once the AD Sync application is downloaded from the Admin Center, users can connect it to their Active Directory by entering credentials and then filtering user groups. We have recently increased the limit from 100 groups and 100 users to 200 groups and 200 users in order to support customers with larger group structures (the Microsoft default is 100)
On the group selection screen users now have the ability to select Admin/Master Admin Groups when filtering for the groups they would like to import/sync users to within Rescue. They can also select Admin root or Master Admin root if they would instead like to create a user without placing them within a Rescue administrator group.
The sync can also assign an Administrator to a Technician group as follows:
Although we are announcing the release of the Admin AD sync today, I also wanted to highlight multiple incremental improvements we have made to the AD sync experience recently. Other improvements include:
Support Documentation: How to Synchronize a Rescue Technician Group with Azure Active Directory User Groups
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