The Rescue Team is pleased to announce that Linux support is now available for allRescue users on the Live environment!
This year one of the core tenants of the Rescue roadmap is to expandRescue’s reach to more device types and support scenarios, and Linux represents the first of these new offerings. In a post Covid world, Rescue customers demanded support for additional operating systems and platforms – Linux being chief among them.
There are multiple reasons for this surge in Linux adoption. Modern versions of Linux, like Ubuntu, offer a graphical user interface that is extremely similar to macOS and Windows, it requires very little hardware resources to run, is easy to lock down and control, and provides a simple platform for users who only need to access lightweight web applications. As a result, we are seeing many more companies offering Linux devices to their employees. Ubuntu is not the only Linux version that Rescue will ultimately support, as versions like Redhat and Debian are still prevalent on servers and other devices around the world.
Which distribution and version of Linux is supported ?
Ubuntu LTS version 22.0.4
What makes our solution for Linux stand out?
We are proud to say that our remote control solution does not require root access. In addition our solution supports the latest Linux display technology – Wayland.
Which features can be used during a support session on Ubuntu?
Customers can use the following features in a support session:
Remote Control (keyboard, mouse)
File Transfer & File Manager
Screen capture (screenshot)
Revoke permissions from the customer side
Post session customer survey
Reporting – Linux sessions will show in the session report
Unicode keyboard character injection for X11 display server
Calling Card access via PIN
Take advantage of Linux Remote Support!
Rescue Users can generate a pin code from their existing Technician Console