Postponed - Rescue Lens Maintenance will now be Wednesday, May 4th 2022 - 8am UTC / 4am Eastern

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Postponed - Rescue Lens Maintenance will now be Wednesday, May 4th 2022 - 8am UTC / 4am Eastern

AmberW
GoTo Contributor

    For real-time updates, please subscribe to the  Rescue Status Page

 

  • Start Time:    Wednesday, May 4th 2022 - 8am UTC / 4am Eastern
  • Duration: The time it will take for this to be completed is 2-hours.    
  • Purpose: To provide a better and more scalable service to our customers.

    

Who does this affect?

All Global [US-based] customers who use Rescue Lens

 

When do I need to take action? 

It is recommended that you allow the new IP addresses as soon as possible. However, it’s critical to add the IPs to your Firewall/Proxy on or after May 4th, 2022 to avoid disruption with the Recue Lens service.

 

What if I allowlist by domains instead of IP addresses?

UPDATE:   Users must allow the following domains in their firewall rules to use Rescue Lens:

  • *.remoteview.logmein.com
  • turn.console.gotoassist.com
  • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on Rescue Lens side and Rescue Nextgen media: 15000 (UDP traffic) or 443 (TCP traffic) for Rescue media sessions.

Please visit Allowlisting and Rescue for additional details. 

 

List of IP Addresses:

CIDR Notation

Numeric IP Range

Netmask Notation

175.41.141.140/32

175.41.141.140 - 175.41.141.140

175.41.141.140 255.255.255.255

18.140.137.139/32

18.140.137.139 - 18.140.137.139

18.140.137.139 255.255.255.255

18.158.121.211/32

18.158.121.211 - 18.158.121.211

18.158.121.211 255.255.255.255

18.158.218.2/32

18.158.218.2 - 18.158.218.2

18.158.218.2 255.255.255.255

3.122.32.27/32

3.122.32.27 - 3.122.32.27

3.122.32.27 255.255.255.255

3.230.232.226/32

3.230.232.226 - 3.230.232.226

3.230.232.226 255.255.255.255

44.229.217.227/32

44.229.217.227 - 44.229.217.227

44.229.217.227 255.255.255.255

44.232.77.24/32

44.232.77.24 - 44.232.77.24

44.232.77.24 255.255.255.255

50.17.158.207/32

50.17.158.207 - 50.17.158.207

50.17.158.207 255.255.255.255

52.13.255.230/32

52.13.255.230 - 52.13.255.230

52.13.255.230 255.255.255.255

52.28.148.85/32

52.28.148.85 - 52.28.148.85

52.28.148.85 255.255.255.255

52.35.84.247/32

52.35.84.247 - 52.35.84.247

52.35.84.247 255.255.255.255

52.54.244.43/32

52.54.244.43 - 52.54.244.43

52.54.244.43 255.255.255.255

54.146.34.187/32

54.146.34.187 - 54.146.34.187

54.146.34.187 255.255.255.255

54.185.112.207/32

54.185.112.207 - 54.185.112.207

54.185.112.207 255.255.255.255

54.189.249.52/32

54.189.249.52 - 54.189.249.52

54.189.249.52 255.255.255.255

54.204.126.154/32

54.204.126.154 - 54.204.126.154

54.204.126.154 255.255.255.255

54.227.77.39/32

54.227.77.39 - 54.227.77.39

54.227.77.39 255.255.255.255

54.255.100.96/32

54.255.100.96 - 54.255.100.96

54.255.100.96 255.255.255.255

54.255.48.58/32

54.255.48.58 - 54.255.48.58

54.255.48.58 255.255.255.255

 

Products that will take advantage of the new IP addresses:

  • Rescue Lens [Region: Global (US-based customers)] 

If you use any of our other GoTo products, including Live Lens, they will not be affected during this time.

 

Note: In order to obtain the best experience of Rescue Lens streaming on iOs, please request that end users install the latest version of the app via the Apple App store (v1.18 - https://apps.apple.com/us/app/rescue-lens/id959878436)

Version history
Last update:
‎04-26-2022 06:01 PM
Updated by:
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