problem

30 Topics

mouse pointer extremely small
Hi There, I'm connecting to my office computer from a brand new Dell laptop using Windows 10 and once connected my mouse pointer gets extremely small. Approx. 1/4 the size of a sunflower seed. I've enlarged the mouse pointer on both computers and it doesn't help.I've used Go To MyPC for years and connect using many types of devices, never had this problem. I can't work like this,please help!
Solved
Carol Maez-Pete
14 days ago Place GoToMyPC Discussions
16KViews
1like
27Comments
One user having trouble with gotomypc reconnections
I'm not really sure how to describe this exactly. One of my users has been reporting issues with getting a 'black screen' when she connects to Gotomypc- about once a week. What appears to mostly happen is that she tries to log into Gotomypc for the second or third time on a given day and is able to log in with the password, then click the computer button, then give her access code. After typing in her access code, the Gotomypc viewer remains small and shows only black, and then hangs for an extended period rather than expanding to full size and allowing a Windows login. Usually it disconnects after several minutes. Further attempts at connecting get the same result. The affected machine is on, and is responsive to the network. We can ping it. Remotely restarting the Gotomypc service does not work- that is to say, we can remotely restart the service via the Windows Services app, but it does not affect the ability to connect to the machine. Windows Remote Desktop from another computer on the same network works just fine, and has usually been how we've dealt with the issue- someone will RDP into her computer and remotely restart it. It then allows gotomypc connections once the computer comes back up. Yesterday the user was connected to her desktop via Gotomypc from a computer in the conference room of the same office. When she ended her gotomypc session and walked back to her desk, the machine's screen was blank and remained that way regardless of what she tried to do with keyboard or mouse. She tried another Gotomypc connection from a different computer; she got the black screen issue. Eventually she was given RDP access to her computer, and that allowed her to log in via desktop as well. How do we find out what is locking up as a result of Gotomypc connections? The issue has been occurring for several weeks now, about once a week. The machine does not get rebooted unless there is an urgent pending Windows update or unless this problem happens and she cannot log in any other way. Machine is running Windows 10. Gotomypc software version is23.05.3746. No other user is experiencing this issue. Thanks.
Solved
J.1
5 months ago Place GoToMyPC Discussions
1.3KViews
0likes
7Comments
Teams notifications don't appear when using Gotomypc
My users are currently working from home and are reporting that Microsoft Teams notifications don't appear when they are connected via Gotomypc. 'New' Teams (work or school) is running on their host PCs, not their client PCs. If someone sends a Teams message to someone else who has a Gotomypc session going, the Gotomypc session shows the icon changing color in the host machine's taskbar, but nothing else. If one of these users goes into the office and uses the same machine with no other configuration changes, they get their Teams notifications. The issue only happens when Gotomypc is being used to connect. Do any other Office 365 users have this issue?
J.1
6 months ago Place GoToMyPC Discussions
996Views
1like
8Comments
Connection issue logging from a Mac to a PC.
I am having connection issues logging from a Mac to a PC. I have been able to use another PC to log into the PC that I wish to access. When I use the Mac I log in fromhttps://gotomypc.com/as per normal. The app loads and appears to connect as far as the target PC shows. However the connecting stage on the Mac just closes and there is no final stage where there is normally a pop up window allowing control of the PC (although the PC shows as being connected) would materialise. Has a recent MAC OS update occurred that has created an issue? Has anyone faced this and perhaps more importantly resolved this?
Solved
GolfCaddy
10 months ago Place GoToMyPC Discussions
2.3KViews
0likes
7Comments
Two-factor authentication kicks users back to login prompt
Yesterday when I attempted to log into Gotomypc from Mozilla Firefox, the two-factor code provided by Lastpass Authenticator did not work. Entering it in the authentication blank just brought me back to the login prompt asking for my email address and password. It happened with the authentication code delivered via SMS request, too. This happened in Brave (a Chromium based browser) and Google Chrome as well. I eventually was able to get in using Microsoft Edge. At the suggestion of a Gotomypc tech on the phone, I cleared the cache and cookies from my other browsers. Unfortunately, this morning, the problem happened again across multiple browsers, including Edge and Firefox post-cookie-clearing. I had to try multiple browsers multiple times, and eventually got into Gotomypc via an incognito-mode Firefox window. One of my other users was affected by the same problem yesterday. She was using Microsoft Edge from a Windows 11 system; I was logging on from Windows 10. How do we avoid this becoming a problem organization-wide?
Solved
J.1
11 months ago Place GoToMyPC Discussions
1.7KViews
0likes
4Comments
Can't log into Gotomypc as admin, error ID -17,890,347
Tried in Chrome. Tried in Chrome with HTTPS Anywhere add-in disabled. Tried in Edge. Same error message each time: Error ID: -17,890,347. What is going on and why can't I get in. Edited to add: contacted another admin within my organization and asked him to try from his home PC. He confirms that he can log into Gotomypc as a user, but when he tries to log in as admin, he gets the same error ID: -17,890,347.
Solved
J.1
12 months ago Place GoToMyPC Discussions
2KViews
0likes
4Comments
All my users are seeing 'upgrade' and can't get in
My org's users are all seeing 'upgrade' next to their machines when they log into gotomypc.com. in the past our machines have downloaded upgrades automatically. Back in the last week of June I had to contact Gotomypc support because virtually all our systems had been rolled back to version 11 and were saying 'latest version is installed' when we checked for updates. The tech I spoke to seemed to think we must have asked to be rolled back to an old version of the software, despite explaining that no one had requested this. She manually set something on our account and within minutes our users saw 'upgrade' in the portal next to their machines. We are seeing this now but no one has spoken to a Goto tech and no one remote is able to log in without somebody physically at our office rebooting their pcs first. Whatever the tech did to our account is not helpful and has severely disrupted our business flow and user experience.
Solved
J.1
2 years ago Place GoToMyPC Discussions
1.2KViews
0likes
3Comments
Log in not asking for New Access Code
user has changed there access code and they are trying to connect to there computer but it doesn't ask for the access code, they keep getting an error saying 'GoToMyOC has encounted a problem and needs to end this session. Please tye to re-connect to "<there computer"> If I login as a different domain user on there computer then it will login so am presuming it is problem connected to that user, they did set it so the access code wasn't asked for originally, how do we change it so that it asks for the new access code. Thank You
Tony891
2 years ago Place GoToMyPC Discussions
1.6KViews
0likes
4Comments
Multiple users having Gotomypc lag and two users kicked off/can't get backed in
Since 3 PM eastern multiple users connecting to my company's Boston office from home have reported severe Gotomypc lag in their connections. Two users have lost connectivity and haven't been able to reconnect. Is anyone else seeing this?
Solved
J.1
2 years ago Place GoToMyPC Discussions
1.9KViews
1like
9Comments
Gotomypc having some kind of outage
I've had users pinging me for the past fifteen minutes saying they can't get into Gotomypc. Either the login screen doesn't load, or the screen never transitions from login to 2-step verification, or the thing never moves past 2-step once they give approval, or it hangs on Account Selection. One user got a generic 'service currently unavailable' page. Which would not be so irritating if it weren't for the fact that GTMPC's status page says 'nope! No problems! The service is fine!'. Gotomypc is down. If it's unusable, even if each page in the process technically loads, then the service is down. Fix this.
Solved
J.1
2 years ago Place GoToMyPC Discussions
2.2KViews
0likes
6Comments