Black screen when using remote control on RDP connection to Windows Server 2016
Our end users log into terminal servers via RDP. When we use LogMeIn Rescue, the remote control will typically start with a black screen (not always but it happens almost every time). I can see their cursor moving around but the screen is black. We can get the black screen to stop by ending remote control and launching remote control over and over again until it finally works. This only happens when we are remote controlling an RDP session, other Windows hosts work 100% of the time. We've tried changing the color quality but it doesn't appear to solve the issue. Mouse moving on customer session: Relaunching remote control to fix it:Solved6.7KViews0likes7CommentsAzure SSO Problems
Hi there, I know it's been a while since you raised this issue, BUT I am getting the exact same error trying to configure LogMeIn SSO with Azure AD. I have reached out to LogMeIn support (unsuccessfully). I also tried Microsoft support who pointed out thatClient app ID: 9efc94c4-b491-4f36-9779-3a5c310ff2a1 does not exists in my tenant. Wondering what solved your issue ??? AADSTS650056: Misconfigured application. This could be due to one of the following: the client has not listed any permissions for 'AAD Graph' in the requested permissions in the client's application registration. Or, the admin has not consented in the tenant. Or, check the application identifier in the request to ensure it matches the configured client application identifier. Or, check the certificate in the request to ensure it's valid. Please contact your admin to fix the configuration or consent on behalf of the tenant. Client app ID: 9efc94c4-b491-4f36-9779-3a5c310ff2a1.Solved5KViews0likes14CommentsMac OSX Yosemite
Hi comunity, I have a Mac with OS X 10.10.5 version, and I can't upgrade to other version because I can't systems requirements. I can't install Logmein Client for Mac, because the installer says "You need Mac OS X 10.13 to run the installer". Where can I download Logmein Client installer for Mac OS X 10.10.5? Any other suggestion? Thanks in advance.Solved3.3KViews0likes13CommentsYour session may have timed out or the host may have gone offline
The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard. The remote host says it is in session however when trying to remote I receive the error "Your session may have timed out or the host may have gone offline. Please try again." and offers Reconnect or Close options. The reconnect button causes the same error. It appears to be a problem when first accessing the dashboard. After speaking with phone support they recommend restarting the remote machine, which can't be done until the client is back on site, defeating the purpose of having remote access. I have had this same issue with multiple remote hosts, running different operating systems. Any other solutions? Besides switching remote software providers.Solved16KViews1like26CommentsDuplicate tickets being created via email - suggestions?
Hey everyone. I've got something here that is hopefully easy to solve. It probably involves utilizing triggers, but my mind cannot seem to crack this one. Our current setup is quite simple. We have one service, Help Desk, with one email, helpdesk@xxx.com that customers can email directly. When customers email helpdesk@, a ticket is created, and our group is then notified. That's working fine. The issue arises when a customer emails the project manager directly. The PM is not a user in our ticketing system (licensing stuff), but they then reply to the customer and CC helpdesk@. The PM does not get a kickback email with the newly created ticket #, so both the customer and the PM continue the conversation via the original, "non-ticketed" email thread, each time CC'ing helpdesk@, therefore creating more tickets. Back and forth it goes, creating more tickets, until one of them possibly latches on to the subject like "B#xxxx" but only once a technician gets involved. We consistently have to clean up the mess every time this happens. To clarify, here's the scenario played out -- > Customer sends email directly to project manager (PM) (sometimes also including helpdesk@) > PM replies to customer, CC'ing helpdesk@xxx.com IF the customer hasn't already > A ticket is rightfully created, and the licensed technicians are notified > If a technician is unable to respond right away, the PM and the customer may exchange additional emails back and forth, using the original email and not the ticket thread, but still keeping helpdesk@ CC'd > Duplicate tickets keep getting created until a technician can respond Hopefully that makes sense. I am hoping someone can give me suggestions. Here are some things we've implemented: 1. When a ticket is created via helpdesk@, a trigger occurs that adds a comment to the ticket. 2. A confirmation email is sent to the customer letting them know we received the ticket. Here is something we've tried so far: 1. Create an additional trigger that notifies CC/watchlisted users when a ticket has been created, however, when testing this, it did not send them the actual ticket with the ticket # in the subject line, it was just some notification, and also it sent the same notification to the customer's email. Perhaps this all boils down to creating these project managers as users in service desk, and licensing them. But this means showing them how to use the portal, which they may not do, and that would create another problem of having tickets assigned to a user who potentially never logs on to resolve and close them. Bottom line: We simply need a way to ensure project managers get a copy of the ticket # sent to their inbox when a customer emails them directly. Keeping in mind that sometimes the customer DOES send to helpdesk@, but they also CC the PM, who then responds to the email, causing duplicate tickets all the same. The PM would then wait to respond until they have the new ticket # email in their inbox, and begin responding to that thread, thus keeping the conversation in the same comment section of the same ticket. Thank you for any help or suggestions!1.6KViews0likes2CommentsCan't drag objects from one screen to another remotely without stopping
One day I was able to drag objects from one screen on my remote PC(Windows 10) to the other screen, then one day I cannot without stopping first. Seems like this happened when I started using the Mac version of LogMeIn client. For example, I can click and drag a Windows Explorer window from one screen to another, but when the window is halfway between the 2 screens it stops, I must 'unclick', drag my mouse pointer to the destination screen and continue to click and drag. Very annoying. Both my Mac and the remote PC are running 2 monitors and I have LogMeIn set to Multi-Monitors.4KViews0likes10CommentsLMI is showing 4 monitors but only 2 are plugged in to host computer
Recently stumbled upon this issue. After signing in and selecting all monitors in the LMI options panel, it shows me 4 monitors but the host computer only has 2 monitors plugged in. It shows 2 generic non-pnp monitors and 2 generic pnp monitors. They look to just be mirrors of each other but the second monitor seems to operate separately. What could be the cause of this issue?2.4KViews1like6CommentsHow to disable registration form for webinar recording?
Hi, We've recently done a webinar (just a test really), and now I've managed to embed the recording on a landing page (publishing it first to GoToStage, which seems a bit superfluous...). This landing page is behind a registration form of our marketing automation platform. But the embed also asks for a registration to GTW just to watch it. I've already checked and my GoToStage account is not set to private. How can I disable this extra form?Solved1.9KViews1like4Comments