When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date.
Nandish thanks for getting back to me.
I recommend double-checking the settings of any security applications you have installed, this Allowlist support article should help. If you still have issues connecting, please contact customer support.
Malyap If you don't have any other security apps that might be blocking the connection then it is unclear what might be the problem without a local diagnostic. Feel free to give us a call at your convenience: https://support.logmeinrescue.com/rescue/help/how-do-i-contact-rescue-customer-support
There is no network issue at my end. It is working fine on another laptop with the same internet connection. I don't know why it is not working on that laptop. There is no restriction on my laptop(I bought it newly).
