Cancelled Registration Issues
We host 2-3 webinars a week with GoTo. Over the last few weeks on each webinar there are some attendees who cannot get access because GoTo is advising their registration is cancelled when it is not. They have been approved and sent the link but the link they are receiving is broken. The only way we can rectify this at present is to have an additional staff member online checking attendee's links, cancelling the broken links and re-registering the attendee in order to issue a new link. This is becoming problematic, and I cannot get in contact with anyone from GoTo. I am hoping someone here has a resolution as it's effecting our business.
Poll answer text error is confounding and frustrating
I am entering poll questions for doctors, who need to follow rigid and exact diagnostic nomenclature. I cannot paraphrase in order to satisfy software limitations. GoToWebinar will not let me set up the correct answer option. The answer text that needs to be an option choice is: KRAS c.34C>A p.Gly12Cys & KRAS c.35C>T, p.Gly12Asp The scenario demonstrates four separate issues that should be fixed in the product: 1) The error message is displayed for exactly 3 seconds and then disappears. This is a long and complex error to comprehend and I had to recreate the problem several times just to try and parse the message: "Enter answer text that doesn't include <, >, &, # or a backslash next to a number." 2) The poll as entered simply disappears. You can't go back to check it and edit the problem. You have to recreate the question and all answer choices from scratch. 3) If you go back and look at the answer choice I am entering, it does not have any of those special characters next to a number. So I don't even know what to alter! The error is not telling me the actual problem. I tried inserting spaces on either side of all brackets and ampersands, but that didn't fix it. Every special character has a letter on both sides of it. 4) This restriction is ridiculous on the face of it. It's 2022... let's accept text strings as entered by the user. I'm immensely frustrated, as I'm just randomly trying different things to see what the problem is, and then it still won't be acceptable, since the answer choice needs to be exactly as written.
Firefox Support
We have a customer, who complained about gotowebinar. User requirements: Firefox only without download. From this customer we learnt: 1. Firefox support insufficient This website confirms that Firefox does not support sound, when watched within the browser. This insufficient support is a bit surprising. Do you plan to change this? 2. Communication is insufficient When customers receive their invitation after registering, system requirements are provided. However, there is no mention of it that sound cannot be played. I find this for customers misleading.