The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Highlights
- Ability for account admins to delete comments
- Additional change
What's New?
Ability for Account Admins to Delete Comments
- In support for the GDPR (General Data Protection Regulation) policy, account admins are now able to delete comments posted by the technician and/or customer within Incidents, Problems, Changes, Releases, Knowledge Articles, Messages, and Configuration Items to ensure that our customer data complies with this new regulation. (GTASD-1406)
- To do so, account admins can log in at https://desk.gotoassist.com and navigate to the following areas to delete comments:
- Incidents Discussion Comments
- Problems - Discussion Comments
- Changes - Plan Discussion Comments, Build Progress Notes, Test Plan Comments, and Task Comments
- Release - Plan Discussion Comments, Test Plan Comments, and Task Comments
- Knowledge Articles - Article Comments and Task Comments
- Messages - Comments
- Configuration Items - Comments
Additional Change:
- A change was implemented to update the Community link located in the footer throughout all the post-login pages. Previously, this link pointed to our old Community page, which displayed a "Page not found" message. (GTASD-1425)
Updated 8 years ago
Version 4.0