Show additional information on left side session info
When logged into an Unattended Session, the client Server Name is displayed if you mouse over the Session Info on the left side ribbon or is always visible if you expand the left side ribbon. We support multiple remote clients and our team is itself comprised of support techs working remotely. 1. It would really be helpful if, in addition to the Client Server Name, you could see a. What Client User has been used to log on b. Which company tech has initiated the Unattended Support session c. Local contact info of company tech that initiated the Unattended Support session (e.g. phone / email) Perhaps there could be a private support tech profile available only to the company providing support
In the Device Console, display the name of the Technician currently in session with an Unattended computer
Please include the option for the name of the technician to appear when they are connected to a remote session. Currently, when we want to connect, we have to internally validate who the person is to approve access. With this option, we could easily identify who the person is and contact them directly.Android controls to bypass swipe
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially on cellular if in a weak signal session, it is almost impossible to even get to the home screen.Leave GoTo Resolve window open after unattended session closes
Is it possible to leave for user unattended session window open after session is closed? So users can see notes, chat especially if they weren't at the computer when admin logged in to device? It also keeps security in higher level, so users can know if they device was accessed by unattended access when they were off the computer.
Adjust Managed Device, GTR Agent Removal Process
We noticed that a user can uninstall a the Unattended client, which removes the managed device with no notice to admins. I would like a feature where an alert or notification sent to admins when Unattended Access is uninstalled and the device is not automatically removed from managed devices, but allows the admin to decide what to do with it, remove, retire, or reconnect (reinstall).send clipboard text
It should be possible to send the text I have on the clipboard to a specific field on the remote computer I am using. For example, when I switch users, I have to manually type it, which is very tedious, especially for long passwords. I should be able to send that text through an option to avoid typing it, something like "send clipboard," similar to how other remote applications allow it.
Unattended Session Sharing with another Tech
We migrated from GoToAssit to GoToResolve for its extended capabilities, like Remote Execution, terminal access and File Management. Those have been great. What is missing, is the ability to invite another Tech into a session. This can only be done if not using the unattended version of the client. If the session is created with "Instant Remote Support" option. A support key is then generated and can be shared. We would like the ability to share remote support sessions that are started from Devices>Start Remote Control.
