Randy2
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Joined 8 years ago
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Re: Custom Fields on the dashboard
Agreed - it somewhat defeats the purpose of a dashboard that doesn't show the information I need to see. Also, it would be nice to be able to sort based on the header and to be able to organize them as I like (the customer name shows up way on the right side so I have to scroll over to see it.) It would be better to have the option to move the customer column to be the nth column.1.5KViews0likes0CommentsRe: Hide from Customer Email Notification
From my testing and from what I was told by support, the customer will not see your hidden comment but will see your teammate's reply to it (which based on how they word it, could give away what your hidden comment was.) I pointed out that this somewhat defeats the purpose of having 'hidden' comments. Support agreed and it was put in as a bug. I was given Case 06718757.1.7KViews0likes0CommentsIt would be great if we could move to next incident in a report from within an incident
As it is now, I run a report and click on an incident. If I want to look at the next one, I have to go back and then click on the next incident. It would be a great time saver if there was an arrow to move to the next incident from within the first one.1.2KViews0likes1CommentCan there be more ways to Save while in the New Incident page
I've noticed that while in the Incident Title field, I can press Shift-Enter to Save but this doesn't work while in other fields. Would it be possible to add this functionality to the whole page (or at least some other fields)? Also, another Save button on the New Incident page (located at the top of the page) would be much appreciated. For some of our users, we won't be putting in much detail and it's kind of tedious to have to scroll to the bottom to click on the Save button.1.3KViews0likes1Comment