GTO80
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Re: Is this product still being updated?
I hope the real answer might be that Glenn took some offense to my post and decided not to reply. I didn't mean to be negative, but rather to open more dialog where input can be exchanged. Perhaps my topic should have been: The best way to update a product is to know what your users are needing. I appreciate all the community support here and hopefully it's at least reviewed by the logmein programmers when considering any updates.4.8KViews0likes3CommentsRe: Is this product still being updated?
Glenn, with all do respect we have been a client for about 5yrs and in the beginning there was a lot of interaction and updates, but not so much the last couple of years. The basic product is solid, but it's getting long in the tooth and honestly, we are considering options. A few months ago I was contacted by a few logmein folks who seemed ready to take on the world, and now they don't respond to my emails at all. I know you stated there was acommitment to this product, but from where I sit, and I think myview is shared, we need to see that in action. It's sad to think just how close Service Desk is to being a great product but we need more from your team to get there. Third party integration options and more flexibility in customization would be a great start. Who do I need to convey this to on your team to get this slow ball rolling? Thanks.4.8KViews0likes5Comments