rob111
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Joined 7 years ago
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Re: Automaticaly close or resolve incidents if there is no reply from cutomer
I think this is best done with a report and a mass action on that report. You can create a status and decide how long to give the customer before you action it then just set the due date out with a trigger when that status is set.4KViews0likes0Commentsoption to show only open items when linking incidents or problem
When searching in service desk there is the option to show all, open only, closed only. It would be nice to have those options in the search that comes up when linking incidents to problems etc. Currently the only option is selecting which service to search.808Views0likes0CommentsRe: Fresh New Look Coming March 23, 2015
Here is another bug we have noticed: When you create a new problem from an incident the option to copy over the discussion does not work, it does not copy any of the discussion thread over from the incident even if that option is ticked. Just the title and symptom copies. We are missing that feature, any chance of getting it working again?2.6KViews0likes0CommentsRe: Trigger Status Update
I'm not sure a trigger would do it but you could probably do with a report that looks at resolved at - is before - x number of days ago and then schedule an action on that report. Something like this? And then a scheduled action to run up to every hour.1.8KViews0likes0Comments