JVH
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Re: Reset not working 1712
I encountered the exact same thing this week. Could not connect to Computer 123. There is one user at this site that will RDP to computer 123. What I ended up doing was connect unattended to another computer at the same site. (Computer ABC) Then use RDP myself to the computer 123 with the hung unattended session. Reboot computer 123. Wait a couple minutes and then check gotoassist - issue resolved. This is the only site where I encounter this issue - gut tells me the user who is RDP'ing to this computer never disconnects from the session.Re: Optusnet and Yahoo
We had a similar situation with a completely different program. The program in question sends out specialized messages to hundreds of clients based on selection criteria. Clients with a specific email provider (not Yahoo) were not receiving our emails. In our case, that email provider had blacklisted us thinking that we were spammers. We contacted the provider and explained what we are doing, and give them our domain info. they whitelisted us and we've been good ever since. Now in our case, like I say, we might be sending to 100+ people at the same time, I'm not sure that's your situation. But as mentioned by another, Yahoo , Hotmail and others have a trusted sender, if your email address is not in your customer's contact list, they may not come through1.6KViews0likes0CommentsRe: Feature Request - Sort on any column
I totally agree. With the flexibility of being able to sort by any column just makes it faster to process the tickets. Still keep the "group by" options so we can still do that. Then allow sort by any column displayed. It would be even better if we had the option to "group by" any of the available columns instead of the static list and then allow additional sort capabilities. If I could group by site name, then sort by service OR group by service type and sort by site name - we could work more efficiently.1.6KViews1like0CommentsRe: incidents dashboard want to see the customer who put it in.
hi there, I'm using chrome as well. I'm wondering about the security access on the users. I have full admin all the way down but you should see it if you have the standard access. you might need to call GTA tech support if that doesn't work. by the way, you won't be able to sort by customer - that capability is not there.3.1KViews0likes1CommentRe: incidents dashboard want to see the customer who put it in.
Each of your techs will be able to adjust what they wish to have displayed on their screen. You will see " Open tickets" and off to the right of that you will see the "group by" and then to the right of that is a gear icon. If your techs each click on that, they can select what fields they want to have displayed such as customer, company, date created, activity, priority and all sorts of different fields. But again, this is specific to each user that signs in and is specific to machine. So if tech A signs in on their office computer, they can make the changes. If they work from home and log in there, they will have to make the changes again. If they log into a tablet and travel to a site, they will need to make the appropriate changes again. But this will help determine who the tickets are from.3.1KViews0likes3CommentsIs there a way to create a list of master answers to tickets.
I am wondering if there is a way to create a list of master answers that can be selected (one or more of them) to be applied to a ticket comment or resolution. For example, when a customer requests a printer, there are a number of questions that need to be answered. Instead of having to type in the questions, I was hoping to be able to select from a list of precreated responses, have that applied to the comment field and send it back to the customer. Other tickets are related to specialty supplies that are stocked centrally. When the ticket is submitted for these supplies, I would like to select from the precreated list, "you order has been prepared and will ship ......." Currently I have a word document with this information for myself to use but this is not accessible to the other users. If the list was created in the service desk system then we could share.818Views0likes0CommentsRe: Group by: Service
is there anything on the roadmap for this yet. It would be a huge feature for this system to be able to sort by any of the columns that one can add to the display. sometimes I just want to see everything for a specific service while still watching my other tickets. sometimes i want to sort by the customer or company - when I am at a specific site working there all day, i just want to see the tickets related to that customer/company. When I have 30 or more tickets in the system it is very difficult to determine which are for what site. Being able to sort this way will also help determine duplicate tickets being reported by different people in the same location.2.4KViews0likes0Comments