User Profile

awphillips

Active Contributor

Joined 8 years ago

32 Posts

User Widgets

Contributions

Cannot change screen resolution
Our users can no longer change Windows host screen resolution during a session. The option is greyed out in screen settings. I assume this has to do with the switch to the GoToMyPC/Logmein virtual display adapter. How do we re-enable this? Thank you,
2 years ago Place GoToMyPC Discussions
1.2KViews
0likes
1Comment
Re: Connection Issues
We've had about 10 that I know of this morning. Usually just restarting the service works, but in a couple cases we've had to restart the computer AND restart the service a few minutes later.
2 years ago Place GoToMyPC Discussions
1.8KViews
0likes
0Comments
Re: Connection Issues
Another user with same issue. Asked them to click the restart GoToMyPC option. Didn't' work. I had to connect to their computer and restart the service before they were able to connect.
2 years ago Place GoToMyPC Discussions
2.4KViews
0likes
0Comments
Re: Connection Issues
There's definitely something going on. I just had a new computer freeze mid-session and now I cannot reconnect even though I have rebooted it. I have another existing connection working just fine.
2 years ago Place GoToMyPC Discussions
2.4KViews
0likes
1Comment
Re: Connection Issues
Waiting for the host computer to connect... A connection could not be established Restarting the GoToMyPC service seems to fix the issue, but that is generally a once or twice a week sort of thing. I've had several just this afternoon. Not normal.
2 years ago Place GoToMyPC Discussions
2.4KViews
0likes
0Comments
Re: Connection Issues
Just started getting calls.
2 years ago Place GoToMyPC Discussions
2.5KViews
1like
8Comments
Re: How to fix GoToMyPC host offline or connection issues
We still cannot login. Same symptoms except the ones we try installing new or reinstalling show up as unconfigured now when logging into the website as a normal user.
2 years ago Place GoToMyPC Discussions
2.5KViews
0likes
0Comments
Re: How to fix GoToMyPC host offline or connection issues
Tried everything on multiple computers. What is really irritating is that we aren't getting any communications from GoTo. The last update is timestamped over 3 hours ago.
2 years ago Place GoToMyPC Discussions
2.6KViews
0likes
0Comments
Re: How to fix GoToMyPC host offline or connection issues
Same. About half our computers say unavailable, and I am stuck at "waiting for the host computer to connect." They just posted about a service outage as I was troubleshooting.
2 years ago Place GoToMyPC Discussions
13KViews
0likes
0Comments
Re: printing pdf's
What is the ETA of this being fixed? I just receive a feedback request for case #17713698 which apparently was just closed. The issue is NOT resolved. By the way, it's not just Adobe. We also have pdfDocs which completely freezes instead of giving an error message like Acrobat.
3 years ago Place GoToMyPC Discussions
3.7KViews
0likes
1Comment

Groups