MoisiePants
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Re: MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
GlennDwrote: Hi, I do not see Apple removing the new privacy and security settings that they introduced, so you will have to guide the client through giving permission if they are unable to follow the prompt that we display on their screen.... But *still* no word as to the ridiculous, infuriating, wasteful delay when I attempt to connect to an Unattended Mojave machine...4.3KViews0likes6CommentsRe: MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Another three weeks pass - and still no word from LogMeIn. :-( By 10am today, I'd already wasted an hour of my time waiting for client Mojave machines to start responding over G2A Unattended... Not good when you're trying to deal with time-critical issues. Had to resort to TeamViewer eventually to Get Work Done.4.5KViews0likes14CommentsRe: MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
MoisiePantswrote: So I have two choices: Use RescueAssist - can't login from a fresh boot, but can start a session immediately; Use G2A - can login from a fresh boot, but can't start a session immediately. Any suggestions?... A month later - and no suggestions from LogMeIn. Really glad I'm paying my monthly subscription... Had an incredulous customer on the phone today, who was aghast that I would have to wait at least ten minutes before I could do anything on their machine, even though I was able and willing to act immediately.4.7KViews0likes16CommentsRe: MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
EKKGwrote: Once I logged back in the iMac did show as online, I initiated the connection but still cannot move the mouse in Unattended. Hi: How long did you leave it before giving up? My suspicion is that it would have started working after ~10 minutes...8.5KViews0likes1CommentRe: MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
MoisiePantswrote: Prompted by your prompt, I have just tried this for the first time. Whilst it looks promising, I can't successfully start an unattended RescueAssist session with a freshly-booted client running Mojave - the client machine has to be logged in before I can start a RescueAssist session. ...And before anyone suggests it, I have already enabled System Preferences > Accessibility for the LogmeinRemoteSupport application.8.8KViews0likes0CommentsRe: MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Hello Glenn: Thanks for popping by. I have already added g2ax_launchagent_customeras an allowed application in System Preferences; my issue is not that I can't get control at all - it's that I have to wait an unacceptable and variable delay before I can control the client machine after starting a new unattended session. Try this after your list of steps to setup Unattended G2A: 6. Close both the Attended and Unattended sessions, then launch a new Unattended session to the same computer; 7. Observe as there is a delay before being presented with control into the login screen, and then an additional delay for being able to control after logging in. Sometimes this might be only a couple of minutes, sometimes it can be up to 15 minutes in my experience. GlennDwrote: Another option is to set up the new RescueAssist Unattended Support while you are in an Attended Session, then follow the same steps listed above. Prompted by your prompt, I have just tried this for the first time. Whilst it looks promising, I can't successfully start an unattended RescueAssist session with a freshly-booted client running Mojave - the client machine has to be logged in before I can start a RescueAssist session. So I have two choices: Use RescueAssist - can't login from a fresh boot, but can start a session immediately; Use G2A - can login from a fresh boot, but can't start a session immediately. Any suggestions?...8.8KViews0likes18Comments