sfczarnecki
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Can't Login to Dashboard or Update Incidents
I'm having trouble with my Service Desk application. I can sometimes see the dashboard but each time I try to save a change to an incident, I get an error. I then have problems viewing the dashboard again. I am getting a service unavailable error when I can't get to the dashboard (below). I get a contact support error when I try to save updates to an incident (also below). My other dashboards (tasks, messages, etc.) have a can't connect securely message (at the bottom). Can you assist?3.9KViews1like8CommentsRe: Users Cannot Send Emails due to RDNS issue
Glenn, While waiting for a reply I checked my exchange server for rules or policies and found nothing. I did the same for our firewall and I found an entry that was supposed to be in the whitelisting but was under domain settings. I removed that and it is working now. Thank you! We're good. This can be closed now.4.1KViews1like0CommentsRe: Users Cannot Send Emails due to RDNS issue
Thank you for the response. Can you clarify for me... when you refer to rules are you talking about exchange server rules, rules in my firewall, or is there an option in the service desk setting that I'm missing? Also, I need to correct my initial inquiry...I used the wrong terminology. By "users" I mean customers (my network users), NOT the the tech admins. Sorry about that. I'm still catching on to this...3.7KViews0likes0CommentsUsers Cannot Send Emails due to RDNS issue
Please help! I've tried finding a solution on my side but I'm just not versed enough with this issue to continue troubleshooting it. When my users respond to an updated incident via email, instead of updating the ticket the email is being bounced back as undeliverable: serviceName@company.assist.com ourMailServer.com Remote Server returned '<OurMailServer.com #5.0.0 smtp;550 Missing RDNS entry.>' I've opened a support case but I've had no response. What am I missing? This was working until late last week and it is causing issues. Thank you!Solved3.7KViews0likes5Comments