Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
6 years ago

Can't Login to Dashboard or Update Incidents

I'm having trouble with my Service Desk application. I can sometimes see the dashboard but each time I try to save a change to an incident, I get an error. I then have problems viewing the dashboard again. I am getting a service unavailable error when I can't get to the dashboard (below). I get a contact support error when I try to save updates to an incident (also below). My other dashboards (tasks, messages, etc.) have a can't connect securely message (at the bottom). Can you assist?

 

 

 

  • Davante's avatar
    Davante
    New Member
    6 years ago

    Yea Same here we're having the same issue. Any update on when this will be resolved?

  • Kevin Ruschman's avatar
    Kevin Ruschman
    Active Contributor
    6 years ago

    This is a pretty serious issue and has been down since at least 7:30 EST. How can LogMeIn not have some sort of communication about this?

  • sfczarnecki's avatar
    sfczarnecki
    Active Contributor
    6 years ago

    This appears to be fixed now. We can view the dashboard, update tickets,  and users can open tickets.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      I apologize for the delays to resolution this morning.  Please let us know if you see any more Service Desk access problems as we continue to monitor the situation fully.