The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Can't Login to Dashboard or Update Incidents
I'm having trouble with my Service Desk application. I can sometimes see the dashboard but each time I try to save a change to an incident, I get an error. I then have problems viewing the dashboard again. I am getting a service unavailable error when I can't get to the dashboard (below). I get a contact support error when I try to save updates to an incident (also below). My other dashboards (tasks, messages, etc.) have a can't connect securely message (at the bottom). Can you assist?
8 Replies
I apologize for the delays to resolution this morning. Please let us know if you see any more Service Desk access problems as we continue to monitor the situation fully.
This appears to be fixed now. We can view the dashboard, update tickets, and users can open tickets.
- You can subscribe to this link. http://status.logmeinremotesupport.com/
This is a pretty serious issue and has been down since at least 7:30 EST. How can LogMeIn not have some sort of communication about this?
The only information I have is what is shown here at this link. No ETA. http://status.logmeinremotesupport.com/
We are able to update tickets by email, but there is a significant delay.
Yea Same here we're having the same issue. Any update on when this will be resolved?
Same here
Now I'm getting "Bad Gateway" as well...
