wmloving
Active Contributor
Joined 7 years ago
User Profile
User Widgets
Contributions
Re: Mac Keyboard Mapping - Again
Hi Glenn, Thanks for your response. I can replicate this issue consistently and am happy to do a remote session to demonstrate. Below is a screen shot of the server I'm logged into and testing on. Both machines are running Sonoma and current versions of GoToAssist. The issue is exactly the same as I've reported in years past and is completely replicable on my end. Please seethe text I typed within the screen shot and again, I'm happy to do a remote session to demonstrate. And yes, I tried your hitting the Control, Shift and ALT/Option keys multiple times. It sometimes seemed to work and others not. Will This is a test. I am typing having just connected to this server desktop. Next I will use the keyboard shortcut for a click and drag screen capture - Command+Shift+4. The cursor changes to cross-hairs, I click and drag the area I want to capture and the screen shot is correclty saved to the Desktop From then on, any keyboard input acts as if the Command+Shift keys are being held down. If I type and "L", the Mac reads it as Command+Shift+L and the Manage Layouts dialog opens. If I type and "O", the Mac reads it as Command+Shift+O and opens the "Open Hosts..." dialog. If I type and "N", the Mac reads it as Command+Shift+N and Inserts the current UserName into the text string, e.g. WilliamLoving If I click on an application icon in the doc, instead of opening the app, it performs a "Show in Finder" which is what happens when you Command+click on a Dock icon And now, for no apparent reason, it is acting like I'm holding down the Option/ALT key only. The text below is the entire lower case alphabet a-z which I manually typed. All characters are as if I was holding the ALT key while I typed including ending with Omega, which is normally generated using Option/ALT+O å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥ΩRe: Mac Keyboard Mapping - Again
As did MoisiePants, I reported this issue many years ago (May 2019), and did so at great length and with considerable detail to help you narrow the issue. See Case:09485737 There were many email back and forth with promises thatthe "next" version (5) would fix the issue but as of today, using version 5.9.1.101, it is STILL no fixed. Below is what I wrote five years ago to you and it's still the case. When logged into another computer from my Mac - most often to another Mac but occasionally to a Windows machine as well - the remote computer will begin acting like a "modifier key" (Command, ALT/Option, Shift) is being held down continuously. I not certain if it thinks just one key is pressed or multiple but I'm pretty sure that it always occurs immediately after if I use a keyboard shortcut (with a modifier key). After that, every keystroke or mouse-click acts like those modifier key(s) are still being held. Additional clues: The symptom seems to occur after a keyboard shortcut or input that includes the ALT/Option key. Most consistently, I can trigger it by performing one of the Mac screen shot shortcuts such as Command+Shift+4 The input issue seems to disappear after a period of time with no input, around 10 minutes, or if you logout and log back in again Users onthe remote machine to not experience this issue, only me controlling it I only use the full version with end users, so this is NOT related to the browser plugin