ddieckman
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Re: Sophos showing up as three seperate antivirus products
Thank you for that. I do truly appreciate it. We've had this happen for some time now and each time we brought it to support the answer was lackluster. if it helps, I have attached a screenshot of what it looks like on about 50% of our machines. ~200 or so1.5KViews0likes2CommentsRe: Sophos showing up as three seperate antivirus products
Just to let you know, we are seeing this same behavior but with LMI AV. It seems whatever LMI component looks for all AV on the system and sees Windows Defender as an installed AV. So, even though you are only using one AV, it counts Windows Defender as an installed AV so it says you have redundant anti-virus. It's annoying but it doesn't affect the software from doing its job. That's about all you can hope for from LogMeIn support. Asking support to fix it won't get you anywhere.1.5KViews0likes4CommentsRe: LogMeIn AntiVirus Not Being Detected
I think our organization is just going to completely uninstall LMI AV from every computer and look into a different AV solution. However, we will only move forward with that if I can get a discount on the already high price I'm paying because of the lack of support of a feature that they provide, and I'm paying for, but can't use. Hard to believe there is no official statement from support on this at all. It's just a broken product now at this point that isn't functional.2.4KViews0likes0CommentsRe: LogMeIn AntiVirus Not Being Detected
This process is very hit or miss. We still have a ton of agents showing a bad status for AV. Because it's only a cosmetic issue, it seems like LMI support doesn't find this a priority. However, it makes it very difficult to tell which machines are clean and which might have an virus alert. I'm not sure what else to do at this point other than just keep banging my head against the wall with the steps we've figured out thus far. Support has not gotten back to me in 4 days and I don't have the time to sit on hold for 2 hours at a time.3.9KViews0likes1CommentRe: LogMeIn AntiVirus Not Being Detected
MaVeN wrote: Same story here. 900 Endpoints with Windows Update issues and now LMI AV issues and the fix is to manually touch each machine (really?!). To be honest, I am OK with the issue as it can happen to all/any of us. The problem is: - lack of communication - poor support - no priority to fix - no real (RMM) solution to fix - no upgrades to platform for long-term stability I hate to say it, but it may be time to start to look for a new RMM partner and that really stinks. Unfortunately things are getting worse here, not better. John You hit the nail on the head with this one. You can do all the testing in the world on new releases/features, but bugs will appear and exist. Just how software development works. However, it's how those bugs are addressed that makes the difference. Even an acknowledgement by LMI to say that it's a known issue that they are looking into would give us some confidence. As it stands, this is our last contract with LMI Central. We were on the fence when we signed our last agreement and hoped it would get better. It has not. It's been the same pattern of no communication, slow support, and lack of acknowledgement when there is an issue. It's sad, because it in the past, their support was top notch. It's gotten progressively worse the longer we've stayed with them. All that being said, I'm sending this entire community post to our Account Manager as well as the ticket I submitted to show where my decision comes from when I choose not to renew and I encourage others to do the same. At least those Account Managers will have the information in front of them as to why their customers are leaving.3.8KViews1like1Comment