lancorp
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Cloned computers show up as one device in unattended support
Having learned better now, we are stuck with a few new computers that were cloned from the same image and soon discovered that the GoToAssist Unattended only lists one computer in my console. I had found a post here from last year with someone who did the same thing and had the same problem, and they were directed to a KB article that documented how to clean it up. But, that link no longer works. Another post mentioned a registry key that had a UUID that needed to be deleted, but I checked all the systems and that key does not exist. I have uninstalled the unattended software and reinstalled but the issue persists. I'm guessing that now GTA either uses the computer SID (which is identical on these systems...I know...I know...) now or uses it's own UUID that is stored somewhere else. Is there a way to get each of these systems recognized by the unattended software so they each show up in my console?Solved5.1KViews0likes4Comments