PeterWilliamsUK
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Re: Appalling Telephone Systems
I really need someone from LogMeIn customer services to call me to discuss my experience today and on previous occasions with the woeful and entirely unfit for purpose UK and Ireland telephone numbers. I tried today twice during normal business hours and was keep on hold for >50 minutes and didn’t get to speak to anyone. The first time calling selected option 1 then 3, the second time I selected 1 then 2. It should be quite possible to call the UK # during normal business hours and speak to a representative. It seems to me that LogMeIn are ignorant of the customer experience and fail to empathise. Put yourself in my position and think for a minute how frustrated and disappointed I am being kept on hold with no information given out. There are start-ups that have better phone systems than LogMeIn for goodness sake.2.1KViews1like3CommentsAppalling Telephone Systems
Trying to get through to anyone at LogMein for either support, billing, renewals, account information, subscriptions in fact anything is near impossible. I've tried numerous times dialling numbers in UK and Ireland and selected the options and been placed on hold with interminable music and no indication of queue length, position or expected wait time. LogMein has no empathy with the customer experience. Anyone else share my frustration?2.1KViews0likes5Comments