MarkTth
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Joined 7 years ago
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Re: Manage Pro Device using Remote Terminal - MacOS
HiStevenJP - thank you for reporting the problem and apologies for the bad experience. Our teams are investigating and working to solve this Terminal problem with MacOS devices so a fix is on its way. I'll come back with an updateto this thread once it's resolved. Best, Mark536Views1like0CommentsRe: recording incoming email address
Hi Andrew, please also check whether the support address is registered as a Customer in the system. If it isthenyou may want todelete the support email from the Customer list. Root cause: there are multiple email addresses in the incoming email header and if any of them is alreadyregistered as a Customer then that email address will be added as Customer by default to the new Incident.1.4KViews0likes0CommentsRe: Search Engine
Hi Nancie, thank you for reaching out! I'm the product manager of Service Desk, recently joined the team here at LogMeIn. Regarding the feedback sharing portal: for now, it's perfect (and I appreciate it) if you share any feedback or ideas here at the Community portal. We might intrdouce a more targeted portal for this in the future, but we'lllet you knowif that goes live. Regarding Search: unfortunately the search capabilities you asked about are not available today. We realized that Search in Service Desk needs major improvements to be effective and to make you more productive hence it is on our radar. We are working on the roadmap of Service Desk, Search improvements is certainly an item on it and your feedback is a great input for that. I will share with you the plannedproduct changes and the roadmap in the near future. Thanks again for the feedback, Mark2.5KViews0likes3Comments