Taube022
Active Contributor
Joined 7 years ago
User Profile
User Widgets
Contributions
Re: Bring Back All Color Quality Options
GlennDwrote: Hiremoted Yes, our team based the decision on comparing the actual data use of the different options.HD quality provides the least amount of latency and the smoothest transition with an automatically adjusting resolution. We recommend these steps to improve your connection when needed:https://help.logmein.com/articles/en_US/FAQ/How-can-I-speed-up-my-connection-to-the-host-computer-en1/?q=slow&l=en_US&c=products%3Almipro2&fs=Search&pn=1 No offense, but this isn't a real solution. You're directly quoting the article you've linked. We don't need a parrot, we need LMI to listen to its customers to actually provide better quality service. I've been using LMI for years for my job, and the lower color options were a lifesaver while working with customers that have terrible bandwidth, especially with how often the LMI client crashes. I have a hard time believing the data showed your customers didn't use the lower color options enough to keep them. Was it really such a burden to keep them? People in IT or related fields couldn't care less about smooth transitions when it comes to speed and getting things up and running quickly. Some issues I work on now take well over an hour to fix, when previously, I could drop the color settings and get it done in 20. In a perfect world, all customers would have amazing speeds and all the bandwidth to offer, but that's not how it works. Unfortunately, I have no other option for remote software, so I'm stuck and my only option is to try to get it across how lousy this move was.5.6KViews1like6CommentsRe: Bring Back All Color Quality Options
Thank you for sending them our feedback. It's troublingto know that they didn't take into consideration all of the customers that use LMI for remote support, especially when the homepage is touting all the positives of using LMI for remote support and IT. It'd bea different story if LMI were aimed toward creative groups utilizing it to view content and graphics remotely, but that doesn't seem to be the target audience based on everything I've ever seen.7.7KViews1like0CommentsRe: Bring Back All Color Quality Options
I too am disappointed with this change. I don't see any reason why the lower color quality settings had to be removed simply because some customers use the higher quality settings. From a support perspective, it makes resolving issues remotely much more difficult due to the lag alone. This change literally makes my job harder.12KViews5likes0Comments