ContributionsMost RecentMost LikesSolutionsRe: "LogMeIn Rescue has encountered a problem and needs to close." Success! I talked to Geek Squad and asked if they would use the beta. They sent me a normal link just like always and it connected. They said my AntiVirus was blocking it. I had tried disabling my AV but for some reason it connected fine this time. I got my tune up. I'll message back if I need it again. Thanks! Re: "LogMeIn Rescue has encountered a problem and needs to close." Hi, it's me...On Geek Squad, there's a chat box that gives a link to LMI. It says "click here" and take you to another webpage where it downloads LMI Rescue. You just click the link and hit "save" and "run". It downloads fine but gives the error when I try to run it. There's no code to enter just click the link or button. I'll ask again if they'll use the beta website. Maybe LogMeIn will update their's? Is beta coming out next? I'll report back in a second. Re: "LogMeIn Rescue has encountered a problem and needs to close." If it's a known problem with Fall Update 1809 then I will not go to the store and wait for updates. Do you think microsoft will fix this problem with an update? Please reply. Thanks Re: "LogMeIn Rescue has encountered a problem and needs to close." Hi, I'm back. Geek Squad says they can't use the beta website. I will have to bring it to the store. Are there any other ways I can fix this? Besides the beta? I tried as administrator but that didn't work either. Same error. Thanks again Re: "LogMeIn Rescue has encountered a problem and needs to close." Hi, thanks for your reply. I am a customer so I'm not sure how to use it for Geek Squad agents. And where do I find my PIN code? And what should I tell Geek Squad when I try to connect? Please reply. Thanks "LogMeIn Rescue has encountered a problem and needs to close." Hello, I am trying to use LogMeIn Rescue and connect to Geek Squad for a tune up. After downlodaing logmein, I try to open (run) and get the error "LogMeIn Rescue has encountered a problem and needs to close." I talked with Geek Squad and tried different browsers (Edge, IE and Chrome) but still the same error. Has anyone heard of this problem? I just installed Windows 10 Fall Update 1809 so maybe that's a problem? Please reply with instructions to fix it so I can connect to Geek Squad. Thanks Solved