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Re: GoToAssist support key redirect changed. User has to enter key twice
Thanks for the communication Glenn. While we wait, does fastsupport have a page for establishing connection without a name field? The name field steals a couple of seconds every time we need to connect to a customer. They keep asking about the name field, and while it might not seem like a big issue it gets really old after a while having to adress that field every time. Edit: I also have to adress the "Support key" field on the page. Apparently as the field inputs the hyphens for you automatically, it's possible to place the cursor all the way to the right of the hyphens when you click the field, thus making it impossible to enter anything into the field. Seeing as remote control is usually used to help computer illiterate people, this is becoming a great deal of frustration among support personnel in my company at the moment...6.1KViews0likes8CommentsRe: GoToAssist support key redirect changed. User has to enter key twice
Looking at it further it might be because of the update yesterday (https://community.logmein.com/t5/GoToAssist-Remote-Support-News/Admin-Center-v4-35-0-Web-Release-Notes/ba-p/199827) " Admins can now go to the "Organization" pane inAdmin Settingsto access the Organization Center, where they can create and manage organizations for setting up the Active Directory Connector v2 (automated provisioning) and/or enabling Enterprise Sign-In (SSO) for users. " Its wierdly worded, but I assume SSO stands for Single Sign On. I don't hope this is the case as changing the flow unannounced for end usersis going to have a big impact, as it just did for us. In any case, i'd like someone from gotoassist to confirm whether this change is intentional or not.6.2KViews0likes10CommentsGoToAssist support key redirect changed. User has to enter key twice
Our customers used to be able to enter a support key on www.hairtools.dk/k and when clicking "connect" they would be presented with the GoToAssist helper download and would afterwards connect to the support session. Since a few days ago, when our customers enter any value in the support key field on the page I linked they are redirected to the front page of fastsupport.com and will have to enter the support key again.What was changed to break this functionality? We don't want to redirect users to fastsupport.com (Too much distracting info, our customers are not native in english)Solved6.2KViews2likes12Comments