ryanLaportaSCG
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Re: Notifying more than one customer when an update is made
Confused by what you mean by a customer passing an incident. You can have techs re-assign tickets to other techs. Or as was posted by AshC the tech changes the customer. Customers from my experience just open/close and edit incidents. Nothing more. For your watchlist question. You can create a trigger to add all employees to the watchlist and then they will always receive notifications.2.8KViews0likes1Comment