Chrisbinbkk
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Joined 6 years ago
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How to add open time for Companies and Holidays in order to calculate SLA ?
We must be able to calculate SLA. For this we need to have opening hours (Company level would probably be OK) like “open from 8:30 to 16:30 from Monday to Friday” but also a calendar for bank/public holidays for each company does anyone know if this is doable? Many thanks Chris1.2KViews0likes1CommentSSO mapping with AD?
Customer ( = help desk client user) : how is it created through SSO ? How to map with Service Desk customer help desk fields ? Is it possible to add extra fields ? How to automatically attach a user to a help Desk company ? i.e. I have user field flagged in AD as Bangkok and then in Service desk have comppany Bangkok so they should automatically fall into there?735Views0likes0Comments