galmind
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Joined 6 years ago
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Would like a good screen shot of the fit button.
We have many attendees that find it difficult to adjust their view (to display the polls) and we have taken a screen shot of the fit button but it's not very good. It would be helpful if you had a good screenshot to use for instruction of this feature.8Views0likes2CommentsRe: Excusing an Attendee
Hello; I have finally had a session today that has allowed me to respond to your request. I had an attendee who we wanted to excuse but I could not. I tried multiple times to remove this person but without success. The training ID: 261-409-484. I cannot verify what type of device the person used but I could not see him on camera after asking him to enable it several times.151Views0likes1CommentRe: Excusing an Attendee
That's right. When an attendee signs in with a cell, tablet and/or laptop or desktop, we have difficulty excusing them. Our in-house policy is that our students attend ONLY via computer/laptop so we excused them if we see they are logging in on anything other than that. This seems to be when we have the problems described.668Views0likes3CommentsRe: Excusing an Attendee
I deliver classes on my agency laptop. I usually launch through the desktop app either from the office or remotely from home using our VPN. We do require our students to attend on their laptop/pc and not a cellular device because we seem to have reporting issues with those.752Views0likes7CommentsRe: Unidentified Callers
Can you tell me about under what circumstances an attendee might not be showing on the Attendee Report? I see that a caller who doesn't enter their Pin # would be one instance. Wondering what other instances would cause a person to not show in the report.1KViews0likes1CommentUnidentified Callers
I read the postings about the unidentified callers and how to enable this feature from the Admin Center. But, it seems it was addressing unidentified callers using GoToMeeting. Is the same true for GoToTraining? I have enabled Identify Phone Callers. Are those callers also not showing on the Attendee Reports?1.1KViews0likes3Comments