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Re: Screen Blanking not working after Windows 10 2004
I clicked update at the client (I believe it was already at version 4.1.14148) and it said it was updating and it didn't come back with the latest update that is being quoted as the fix. When I clicked update again, it said "Already up to date" (4.1.14148). Can I just select what machine gets the update without having to log into the machine? Where are you seeing "click on the version and it would auto update the clients" in the console? Thanks for your help.4.3KViews0likes56CommentsRe: Screen Blanking not working after Windows 10 2004
Funny, I now have a user that somehow got updated to 20H2 from 1909. Before that her screen blanking issue appeared. I fixed it by reinstalling LogMeIn on her machine, but since the fix. Her machine updated. Now when she remotes in via LogMeIn. She receives a message that says Microsoft is causing her screen blanking not to work.3KViews0likes0CommentsRe: Screen Blanking not working after Windows 10 2004
The support person at LogMeIn said it may also happen in Windows version 1909. That is what we are running, but I have only been notified by one person so far. I believe it was caused by them not flipping the switch to Blank Screen the first time they got in.4.2KViews0likes0CommentsRe: Screen Blanking not working after Windows 10 2004
Issue resolved on my user's machine. We are running 1909. The tech at LogMeIn said the issue is also in 1909, but I removed and reinstalled LogMeIn and made sure to move the button to Blank Screen the first connection and it is working. Hopefully this helps someone. Have a Great Day!!! Ralph : )3.6KViews0likes7CommentsRe: Screen Blanking not working after Windows 10 2004
I found a possible fix. Since we use Dell machines and my machine doesn't have this issue. Dell's site says that the install of the DPMS didn't work, because the user needed elevated credentials. I went to LogMeIn's site looking for the DPMS driver, but was only able to find instructions on removing it. I called support and they said I needed to create a page with the blanking option selected. He was not able to tell me where the package was saved. He remotely looked and was not able to find the file, so he is going to check with his upper level support and call me back. We are running on Windows version 1909 not 2004. He told me it doesn't work on 2004, but my machine is running 1909 and it works fine. Waiting his return call at this point.3.6KViews0likes9Comments