tibor44
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Re: Linking answers to ticket via labels
All I need to reverse engineer how to link comments to a ticket, what needs to be included to the HelpDesk generated HTML message to append the replies as customer comments? To be exact: There is general e-mail address: support@othercompany.com There are multiple users of that company who has a diffrent e-mail: john.doe@othercompany.com When John Doe replies to the ticket sent to the support@ they will use their personal john.doe@ e-mail address and it is creating a new ticket. And that is the problem2.5KViews0likes1Comment[Feature request] HTML or Markdown table
Hello! Recently speaking with a LogMein Support Representative they asked me to post here because of my request. We are using the GoToAssist Service Desk and there is no way to parse tables in incidents and when a customer sends a HTML table the text becomes unreadable. It would be nice to use this markdown format https://www.markdownguide.org/extended-syntax/#tablesLinking answers to ticket via labels
Hello Everyone, Is there any way to link the answers of a ticket to only one ticket? For example: If the reply email's body or subject contains a specific string "B#20124" (the ticket ID) the answer will automatically added as comment to the ticket? This is very important to us becase we are communicating with other "helpdesks" via generic emails like support@othercompany.com. If they are repling to the ticket a newone is automatically created and sometimes its very fustrating for my coworkers. Also can someone link me the documentation for the GTA service desk? Best regards Tibor KSolved