librarygrrl
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Re: Outlook plugin thinks I'm someone else
Ash -- that seems to have done it, THANK YOU! The plug-in now appears in Outlook add-ins and I was able to sign my colleague out and sign myself into the plug-in. When setting up a meeting in Outlook, I am now the presenter and organizer and the meeting launches without issue.2KViews1like0CommentsRe: Outlook plugin thinks I'm someone else
Thanks, Ash. Yes. I have uninstalled and reinstalled the GTM app several times. Please note, I have no issues at all with the GTM app itself; it recognizes me correctly and I can create meetings from the GTM app which resolve correctly with me as the owner/organizer. The only error I have is with the Outlook plug-in, which I have repeatedly uninstalled and reinstalled to no avail. When log into Outlook as me and set up a meeting using the GTM Outlook plug-in where I send the meeting request from me, it then results in a meeting where I am only a participant -- not the organizer -- and am told the meeting is waiting for the organizer to arrive. I'm unable to edit/change the plug-in itself as it does not show up in my Outlook Add-ins (though it lives in my Outlook task ribbon).2KViews0likes4CommentsOutlook plugin thinks I'm someone else
Outlook plugin doesn't recognize me as the meeting organizer when I create meetings: I'm logged into my Outlook account, I send the meeting from me, and when I open the meeting it logs me in and then says it's waiting for my colleague Cheryl to start the meeting. I removed the plug in. It disappeared from my Outlook ribbon. I turned my pc off. I turned my pc on. I logged into GTM’s website. I downloaded the Outlook plug-in again. I installed it. It appeared in my Outlook ribbon again. I created a test meeting and when I opened it up it said it was waiting for the event organizer, Cheryl. When I open Outlook Add-Ins to try and edit the plugin, GTM plugin is NOT listed in installed Add-Ins or Connectors. Any ideas how to fix?Solved2.1KViews0likes6Comments