ContributionsMost RecentMost LikesSolutionsRe: Get to BIOS in Remote session That's what I figured. Just thought I'd ask. Re: Allow Merging Incidents into a Single Incident Just to elaborate, my concern is that if I simply delete the extras, the incidents will no longer have customers attached to them, and will be less useful for tracking a customer's history. Get to BIOS in Remote session Is this possible? SolvedRe: Allow Merging Incidents into a Single Incident Is there an efficient way to merge duplicate customers? A staff was in the habit of creating a new customer for each incident with the same customer, so we have many duplicates. Is there a way to quickly merge them or quickly replace one for the other on incidents? Or do I need to simply clean them up one by one? Re: Move device between device groups Thank you very much! I hadn't noticed that bar pop up at the bottom of the screen. Move device between device groups How does one move a device between device groups? If a PC has been misplaced, can it be moved or must it be removed and reset? Solved