DawnAdmin
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Re: Multiple users cannot connect to their PCs - LMI Central
I did check the disruption status on your website, but with half of our other users being able to access, I figured that wasn't the issue anyway. Had it happen to one this morning, but in my rush to get her connected forgot to try this. Will make sure to give it a shot next time. Quick question before I need to use your directions: I see that Java is underlined where you said to select it, but is something supposed to happen when I click on it? (Using Firefox as my browser)2.2KViews0likes1CommentMultiple users cannot connect to their PCs - LMI Central
Within six weeks of working from home, twice I've had 25+ users that could not connect to their PCs in the morning. (A handful lost connection and couldn't reconnect later in the day - including me) This seems to happen to over half our users on one particular day. The error says to check network connection or host may be offline. What I know: Mix of Mac and Windows 7/10 clients (majority Win10) Hosts are all Windows 10 Updates are not always pending for either Windows or LogMeIn (it's a 50/50 mix) Rebooting client PC does not resolve issue No internet issue (it happened to me - I can verify no internet issue on either host or client end, as I was able to access the host PC with ConnectWise) All hosts set to never sleep or hibernate I can connect to all PCs via ConnectWise Only resolution I've found is to stop then restart LogMeIn via the host LMI control panel (or reboot the PC which does the same thing...) Any ideas on why this is happening and how to prevent???2.3KViews0likes6Comments