Golder
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Re: Panelist Call In feature not showing Panelist in the Staff List
This would be a viable solution, if I was not the Organizer running the event. I cannot stop managing the event and go back and forth with the panelist with the connection issue. We wouldn't know there was an issue until he contacts someone, via email, Teams chat or What's Up app. There should be separate processes for Attendees and Staff. Staff should not have to enter a PIN or the PIN should be visible for me to share it with the affected staff person.2.1KViews0likes4CommentsPanelist Call In feature not showing Panelist in the Staff List
I have a panelist that could not join the webinar using the join link. He was receiving an error that the application could not be found or site could not be found. I have a Case Number for this, 15146547. I gave the panelist the phone number to call in and participate that way. He was able to call in and hear us, but he did not have an audio pen, because he could not join the session via his join link. I talked to LogMeIn Support and was told that he would have to get his unique pin after he joined. Well, if he can't join, which is why he was calling in, how is he suppose to have access to the PIN? This is a process flaw that needs to be fixed. I, as the organizer cannot stop managing an event to figure out why someone can't join or why we cannot see them in the Staff list after they have called in with the staff toll free number and Webinar ID. If he can't join the browser, he can't get the PIN, but can hear us with the phone call, but we don't know he is there listening. Please fix this. Thank you.Solved2.1KViews0likes6CommentsRe: Webinar Registration Link now leads to my cloud recording?
I learned today that if you use GoToWebinar to send an email to registered attendees that did not attend, they automatically get a link to the webinar recording. We do not want this to be automated. We use on demand when we want to share our recordings, because we need to add the attendee evaluations to the the Survey feature. WE DO NOT WANT TO AUTOMATICALLY SHARE OUR RECORDINGS FOR PROPRIETARY REASONS, whether we send a post webinar email or not. If this is not corrected, we will remove our business from GoToWebinar under both of our licenses.3.3KViews0likes2Comments