Mark_Jenkins
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Re: stuck on creating support session
The computers are on different client networks. Windows 10 machines OK no issues. Looking at Windows 11 machines the services are all running and the only give away is that the "GTA" icon is missing from the taskbar. We have Group Policies to ensure that the icon is always displayed. I recall something like this before. One test we have run is to completely remove GTA from the windows 11 machines. Some have had GTA added back by using "unattended installer file" and some by doing starting a remote session using "Instant remote support" then requesting unattended access. Done this on a couple of different client networks with the same security settings and so far, the only machines to drop off are the ones installed from the installer file. Just done a check and can confirm that we have lost contact with all using the file but all others still responding and showing up in console.1.2KViews0likes1CommentRe: Unattended Device Access
V4 allows the user to allow or reject the connection but if no response then the connection is made regards. So you would have to educate user not to leave screen open. V5 does not have the option to allow or reject until the connection has been made. I would be happy if the V4 method was reintroduced in V5 or a least an option.1.6KViews2likes4CommentsRe: Unattended access clients off line
We are seeing a lot of machines with multiple icons on the taskbar (the most I have seen is 15) which will shrink back to one if you hover over with a mouse but in the task manager, we are now seeing many GoToAssistCrashHandler.exe processes. If you leave machine running the number will increase. Machines are all running version 5.2.1.883 on Windows 10 and do seem to stay online.4KViews0likes9CommentsRe: Unattended access clients off line
Thank you, did you get any results as we are seeing more clients offline since upgrade and support have been no good. Also have found that the service is loading 100% of the time but not showing on taskbar or in device list. Took a clean Windows 10 machine and rebooted it every half an hour over an eight-hour period and it only showed icon on taskbar and showed online three times out of 16 reboots. We are looking for a full refund as service has not done what we were told and have clients who get into issues and we are unable to connect.5.2KViews0likes1CommentRe: Unattended access clients off line
We are finding that machines are not showing up on the device list and rebooting means it is just random as to if the machines will. The new client seems very random on if it will start. As GTA support have been unable to answer this and other issues relating to reports in V5 and recording sessions we are looking to seek a full refund and move to another product. We like V5 but do not think it is ready for commercial use. Which I am sorry to say.5.2KViews0likes3CommentsRe: Unattended access clients off line
Agent 5.2.1.883 is giving me more headaches. After several reboots, the agent is showing up as updated to this version. Then on some machines we have seen up to four GTA icons in the taskbar which disappear when moving the mouse over them and on the same machines and others we have seen no icons and we now have more machines than before not showing up on the device screen. How can I stop this upgrade and how do I go back to the previous version 5.1.2.675 as this worked better for us? In future please allow us to select machines to upgrade so that we can carry out testing firat as this release has caused more problems than it sloved.5.2KViews0likes4Comments