The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Connection dies and cannot reconnect until service restarts
In the last few weeks connection to my customer cannot be re-established. 1 of 2 things happens. 1. I complete work and end session and then I cannot start another until the customer restarts the service it seems to be stuck. 2. The screen will go black screen after a few minutes of work usually if I have swapped to another application for a few minutes, all options are live, like file transfer etc. but no screen control as it is black. Now end session and it has an endless connecting. Both times the connection allows me to browse their files but not get a full connection to their desktop. again, restart service I can get back on but it is 1 connection per service start?
Need ability to change screen resolution when no monitor is connected
If you are managing a server farm with Goto Assist, you cannot change the screen resolution if no monitor is connected, making it somewhat unusable in that environment. We need the ability to use higher resolutions even if there is no monitor attached.
Unattended Authorization
I have used the Unattended solution and I like that it allows me quick access to assist a customer, however it does not require them to authorize me from viewing and taking control of their screen. I would like to see this feature in an upcoming release. Anyone else which they had this feature? Anyone looking to another product it it's not on the roadmap for GoTo?
GoToAssist unattended Mac showing offline
I'm trying to install the unattended package on MacOS. I download the unattended PKG file from our console. I install on the Mac. Install seems to go fine, and I give permissions where needed. Console icon in top right shows 'offline' and the computer never shows in our list of 'unattended devices'. I'm not sure what I'm doing wrong. I've done this many times before, and it has worked fine. Please help.
Switch between two languages keyboard
Hi! Since a couple of weeks GoToAssist V5 doesn't switch anymore between different languages keyboard. For example: I have an AZERTY keyboard and I work with a lot of computers with QWERTY keyboard, before GTA switched automatically my keyboard to the language keyboard of the remote client, now I need to guess which key of my AZERTY keyboard matches with the QWERTY keyboard. There is any solution or maybe updates about that? Thanks a lot for your responses.Android remote sessions - not connecting
Hi We use Goto assist for PC & Android devices. When connecting to Androids ( all the same Samsung phone type) some phones will connect buy sending them the fastsupport link, but others wont. The ones that wont ask the user to download the app, but they already have the app. I have to ask them to open the app and put in the code. Trying to understand why this is happening Thanks
GTA v5 hangs when trying to start a remote session
So, when I try to start an attended remote session through various methods (emailed link, copied link, browse to fastsupport.com and enter the session ID, etc.), the yellow border and the Remote Support notification window appears on the farside PC, but the video stream never appears in the Agent Console: Any ideas? Thanks for all responses! Kevin
