Recent Discussions
Android remote sessions - not connecting
Hi We use Goto assist for PC & Android devices. When connecting to Androids ( all the same Samsung phone type) some phones will connect buy sending them the fastsupport link, but others wont. The ones that wont ask the user to download the app, but they already have the app. I have to ask them to open the app and put in the code. Trying to understand why this is happening ThanksCPL10 days agoNew Member22Views0likes2CommentsGTA v5 hangs when trying to start a remote session
So, when I try to start an attended remote session through various methods (emailed link, copied link, browse to fastsupport.com and enter the session ID, etc.), the yellow border and the Remote Support notification window appears on the farside PC, but the video stream never appears in the Agent Console: Any ideas? Thanks for all responses! KevinKevinOB-114 days agoNew Contributor16Views0likes3CommentsDeleted a Device group, a very bad move, is seems.
The device group contained all devices, around 70. Since then I have tried to read support info, to get any lead into how to get the unattended PCs back. I have tried to delete endusers, wait, then out them back again. I should be able to send a new invitations email, but I am not given the opportunity to re-invite the user. The unatended GOTO agent is installed via Intune. All this have worked reasonably well for years, remoting to users all over the world. But now, I honestly feel I am stuck in some case 22 situation. Any help on this is would be appricated. /UrbanSolvedThuben2 months agoNew Member75Views0likes1CommentGotoAssist v5 - Double Click on slow bandwidth connections doesn't work
Hi there! Sometimes, on a poor bandwidth connection, I am not able to submit a "double click" to remote Windows PCs. Instead, two single clicks arrive at the remote machine. While trying to enter a folder I end up renaming that folder. What to do?Woly4 months agoNew Contributor316Views0likes4CommentsGotoAssist v5 - Working with stored credentials
Hi! v4 lets me choose to login using the saved credentials or not. In v5 theres no way to choose, right? https://help.gotoassist.com/remote-support/help/storing-unattended-credentials-windows-only "The credentials are saved. Any agent connecting to the device will be logged in using the saved credentials." Sometimes the stored credentials are applied, and sometimes not. Where's the feature gone?Woly4 months agoNew Contributor502Views0likes6CommentsGotoAssist v5 - Start technician console with parameters
Hey, can someone please provide a list of parameters available for technician console? I want to start my console in device view, without creating a new session (ra-technician-console.exe /deviceview for example). Thanks!SolvedWoly4 months agoNew Contributor265Views0likes1CommentCTRL ALT DEL not working, and other v5 issues.
Hello, Anyone else having issues? v5 (Version 5.7.1.74) is very frustrating in comparison to v4. I told myself I'd eventually remove v4 entirely, but I still feel the need for it because v5 can be extremely frustrating when it doesn't work, practically inoperable for remote support. If it wasn't for having nice Mobile compatibility with Android devices, I'd probably be looking else where, but here we are. I've been using GoToAssist since 2015 and I would hate to get away from it so I help this post can shed some light! Top frustrations that I hope can be implemented/fixed: 1. Ongoing recent issue: Console gets stuck on "Connecting..." . When I connect with v4, it works right away. It's like if v5 cannot fully wake up a user's PC that's in sleep mode. This issue has been going on only recently for a week or so. No definite date. Happens for all PC's until I connect using v4. 2. CTRL ALT DEL on v5 has been ongoing issue for me for the last week or so (March 2022 for reference). Just does not work at all. 3. Moving from one monitor when multiple monitors are present during a session (much better with simple arrows on v4). Much smoother on v4. 4. Having ALL options available at the top toolbar by default during a session would be nice. It's another nuisance to have to expand that toolbar every time when I have to copy/paste clipboard. 5. Is there a button somewhere to enable copy to clipboard being ON by default? In my own experience, that's a very common feature that should be on by default because of how frequently its used. 6. Inability to horizontally expand columns of list of hostnames/version/online status, etc. on the v5 desktop Console (Very simple on v4) 7. Chat window opening in a browser where I have to re-size every single time is a nuisance. Much preferable to have a separate window pop up like it does in v4.chrisg7505 months agoActive Contributor4.4KViews0likes10CommentsRescue Assist w/ AWS Workspaces
We recently began the migration to AWS workpsaces for our DAAS. Our technicians use LMI Rescue Assist Tech Console regularly to support our customers. Inside the workspaces we are getting this when trying to connect: [2024-06-12 7:31:43 PM] Host site: secure.logmeinrescue.com [2024-06-12 7:31:43 PM] === Console started (7.50.3580 64-bit) === [2024-06-12 7:31:45 PM] Start Console communication error. Error code (7), Last error (0). [2024-06-12 7:31:59 PM] Logging out This is for all users and we get a similar error when attempting to use the web tech console. Any ideas?sbenson5 months agoNew Contributor408Views0likes3CommentsMultiple issues with V5
Anyone else finding V5 to be a downgrade from V4? Here's a short list of issues we've had with V5. Looking for other solutions. Much poorer multi-monitor support. The zoom controls are not as good. The detail is poor. Very difficult to see. I’m not able to use the F5 to refresh a window. The file transfer isn’t as easy to use.RCIJoe6 months agoNew Member377Views0likes3CommentsGoToAssist unattended Mac showing offline
I'm trying to install the unattended package on MacOS. I download the unattended PKG file from our console. I install on the Mac. Install seems to go fine, and I give permissions where needed. Console icon in top right shows 'offline' and the computer never shows in our list of 'unattended devices'. I'm not sure what I'm doing wrong. I've done this many times before, and it has worked fine. Please help.javeryt6 months agoActive Contributor670Views0likes5Comments