Recent Discussions
File Browser not working as advertised
I recently installed the Unattended MSI file on a New Windows 11 Pro v24H2. Though everything seems to work, when I try to open File Browser on the GTA menu bar I receive a message that says: "To access the customer's files, log into or unlock their device." I am logged in. I don't see a solution in the Knowledge Base. Nothing opens on the remote session to allow access to their files. Admin mode is ON. I've never run across this problem before. I wonder if it has something to do with MS Edge Browser on the client side. Before wasting anyone's time, I drove an hour to the site with my laptop and tried it while sitting in front of the client's PC. No pops or prompts to allow GTA access to File Explorer so I can download files. Any ideas? Thank you.Solvedtsgroup13 days agoNew Contributor26Views0likes5Comments
Deleted a Device group, a very bad move, is seems.
The device group contained all devices, around 70. Since then I have tried to read support info, to get any lead into how to get the unattended PCs back. I have tried to delete endusers, wait, then out them back again. I should be able to send a new invitations email, but I am not given the opportunity to re-invite the user. The unatended GOTO agent is installed via Intune. All this have worked reasonably well for years, remoting to users all over the world. But now, I honestly feel I am stuck in some case 22 situation. Any help on this is would be appricated. /UrbanSolvedThuben6 months agoNew Member89Views0likes1Comment
GotoAssist v5 - Start technician console with parameters
Hey, can someone please provide a list of parameters available for technician console? I want to start my console in device view, without creating a new session (ra-technician-console.exe /deviceview for example). Thanks!SolvedWoly8 months agoNew Contributor274Views0likes1Comment
Mass delete offline devices GoToAssist v5
I am looking for a way to delete about 1500 offline/retired devices from my GoToAssist Agent Desktop Console. I would prefer to not have to delete them one-by-one. If I remember correctly, v4 had a way to complete this, but the feature was removed in v5.Solvedtbatchelder2 years agoNew Contributor962Views0likes3Comments
v5 equivalent for G2AX installer (http://fastsupport.com/unattended)
What is the equivalent URL for the version 5 GoToAssist Unattended (g2ax) installer at http://fastsupport.com/unattended? I set this up on a brand new Windows 11 (W11) machine and noticed the older v4.8 client was installed. What are the fastest options to get the v5 unattended client installed when you're sitting in front of the client machine for both Windows and Mac? Is there anything similar for Android rather than having to SMS a Google Play link to the phone?SolvedHHI2 years agoActive Contributor1.6KViews0likes3CommentsCan't Uninstall Unattended program from laptop
Hi I have unattended access on a laptop and it has stopped working, not been online for 140days according to the devices page. How can I remove this from the device? I have found an application called gotoassistunattendedremover but that does nothing. The gotoassist icon is missing from quick launch. I have tried restarting the service (which has worked in the past) but still nothing going on. Any ideas how I can remove the software or get it communicating again? Thanks JasonSolvedKingJason3 years agoActive Contributor5.3KViews0likes6Comments
Device List doesn't have a refresh button
Trying out the new GoToAssist Agent Desktop Console. When I goto Devices, a computer is offline. If my client turn's on his computer, I still dont see it online. In V4, there is a refresh button. In V5, I don't see this option. The Browser interface saw the computer when it came online. Closing and restarting the Console didn't fix the issue. I had to reboot my computer before I could see the client computer online.Solvedmalkam5 years agoVisitor3.5KViews1like8Comments
Disable Auto-Renew
Can anyone tell me how to turn off auto-renew on my gotoassist subscription plan. Thanks in advance.SolvedMark_Jenkins5 years agoActive Contributor2.2KViews0likes2CommentsUnatttended Access Saved Password from v4
I installed v5 on my new computer and do like the new interface however the saved password is not popping up. Do the saved passwords in v4 not work in v5? If not, is there a way to resave the password or do we have to uninstall GTA from the remote computer and reinstall?Solvedtrustpts5 years agoNew Contributor2KViews0likes3Comments
