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KingJason's avatar
KingJason
Active Contributor
3 years ago

Can't Uninstall Unattended program from laptop

Hi

 

I have unattended access on a laptop and it has stopped working,  not been online for 140days according to the devices page.  How can I remove this from the device?  I have found an application called gotoassistunattendedremover but that does nothing.  The gotoassist icon is missing from quick launch.  I have tried restarting the service (which has worked in the past) but still nothing going on.

 

Any ideas how I can remove the software or get it communicating again?

 

Thanks

Jason

6 Replies

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  • KingJason's avatar
    KingJason
    Active Contributor
    3 years ago

    Is that for a mac?  I am on a laptop.  Maybe I do something similar and just delete the folder in program files

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Sorry, it took me a while to track this down: /Library/ApplicationSupport/ and delete LogMeInRemoteSupportUnattended folder, and restart the computer.

     

  • KingJason's avatar
    KingJason
    Active Contributor
    3 years ago

    Time to put in a support call I guess 🙂

  • KingJason's avatar
    KingJason
    Active Contributor
    3 years ago
    Unfortunately right click on the icon does not give me any options. I have used this method in the past but not working this time.

    The question has been asked on here before but no resolution.

    Anything else I can do? the uninstall option must point to a program somewhere? can I run that?

    Cheers

    Jason