StanleyC
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GoToStage should allow paid registration
Apparently after over a month trying to figure out what was wrong, I’ve been told by support that a paid registration is only available for live or recorded events but that the recorded event cannot be on GoToStage even though when setting up a recorded webinar the option to use GoToStage exists. Unfortunately the registration process will fail once it tries to access payments. Unfortunately that means you can’t provide one link for attendees to browse your offerings, you have to provide them separate links for each recorded webinar.Re: 'Cancel this Registration' to be listed as optional
I came here looking for the same answer because I've run into the same issue with webinars that have a fee and the user expecting that a cancellation will automatically cause a refund to happen and when it doesn't file a dispute with their credit card company causing us to be charged dispute fees. It seems shocking that this has been an issue for over 5 years and has yet to be handled by GoToWebinar. I understand the need for an unsubscribe option for privacy as AshC mentioned but if that's the reason, then provide an unsubscribe option. In fact, I don't even see how someone Canceling even creates an Unsubscribe request; the unsubscribe request is a separate link called "Stop GoToWebinar emails." At the very least, if someone opts for the cancellation, the Cancellation procedure should inform the user that Cancellation will not create a refund and if they want a refund they should contact the organizer for their options prior to cancelling. It seems like at least that is something that could be updated very quickly.2.1KViews0likes0Comments