LR3hydro
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Re: Unattended access clients off line
Has anyone been supplied a solution yet? We have had this problem for months. Problems started after we left v4 because I was told it would soon no longer be supported with Rescue Assist on the horizon, then Rescue Assist v1.xxx client version (web-only console) rolled out, then that morphed into version 5, and around then it was downhill from there. I have worked with support three times, sharing my screen from a client with the issue, sending diagnostics, and it has never been solved. I gave up working with support, it's been time intensive and zero productive. We reinstall the client and it works a short time then goes offline again. We have just been sending the support key to the client via Teams Chat and and have the client join the session instead of using Unattended. Not preferred but it works. Until we move to a new platform I am considering rolling all clients back to v4, but with 500+ client computers I'm not thrilled with that decision. Before doing this thought I'd reach out. Thanks for sharing any knowledge you have.5.2KViews0likes9Comments