ContributionsMost RecentMost LikesSolutionsRe: User cannot drag & drop files between remote computer and local computer PS: "If the debug log's function is enabled, you can click on 'view file' and find the logmein.log to send in tosupport." Seriously? I do not see anyway whatsoever to open a support case! Re: User cannot drag & drop files between remote computer and local computer I enabled debug logging and tried again. After multiple tries, I find that the failed attempt to drag & drop from remote session to local PC does not generate any entry at all in the debug log. As an aside, I find that I can "copy" a block of text from with a file on the remote session and then "paste" it into Notepad (for example) on my local PC. However, I cannot right-click a file on the remote session, select Copy, and then paste that file onto the desktop of my local PC - the Paste option is greyed out indicating that there is nothing to paste. Yes, on the remote session, "Sync Clipboard" is enabled. User cannot drag & drop files between remote computer and local computer I (a systems, domain, and Logmein admin) do this all the time - I can open a Logmein connection to a remote PC (using Logmein Client) and drag & drop files between my local PC and the remote PC. Trying to show one of my users how to do the same, but he cannot drag files out of the remote session onto his local desktop. Is there some setting that I have forgotten about? What would keep him from being able to drag & drop between the local and remote PCs? Both are running Windows 10, if it matters. Also, don't know if this is related, but when I tried using Logmein File Manager just to quickly grab the two files of immediate interest, it kept disconnecting within seconds of establishing the connection. Remote connect from dual monitor Mac to dual monitor PC I have many users connecting to their dual monitor office PCs (Windows 10) from dual monitor home PCs - myself included -without difficulty. I just enable Multi Monitor in display options and then drag the two resulting Logmein windows to each of my home monitors. I have a new user with a dual monitor Mac at home and she seems unable to get the multi monitor functionality to work. Any thoughts on what the problem might be?