Scaffer
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Joined 5 years ago
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Feature Request - Sort on any column
I think it is great that we can chose which columns are displayed in the dashboards. It is good that we can group on a static subset of them. I would love it if we sort on any column. It sees like it would be a standard grid function to be able to sort on any column. We can add/subtract columns, change the order but I want to be able to sort on any column in the grid. Thanks!1.6KViews0likes2CommentsRe: Link Multiple Customers to an Incident
The external watchlist as a work around is inadequate. There is no access to the customer database, you need to manually enter an email address even if the customer already is configured in the system. Finally EXTERNAL watch list is explicit...they are EXTERNAL whereas we want to be able to associate more than one CUSTOMER to the ticket and update all associated customers when we send notifications to customers. This issue has been around a long time judging by the message I am responding to. It really deserves to be addressed. Perhaps you only allow linking to one customer but under the Customer Notification area you can add additional customers from same company to be notified?1.5KViews0likes0Comments