DougS1
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Re: Can't See Icons on Host Computer (OSX)
Thanks, Toasty! I showed my office IT Manager your message and he did the following that seems to have worked: - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC - He removed g2p_launchagenthost from accessibility and did not add it back. - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.7.9KViews0likes0CommentsRe: Can't See Icons on Host Computer (OSX)
Things we've tried so far: - Checking all permissions for Full Disc Access, Automation and Screen Recording in the Security & Privacy settings - Adding GoToMyPC Registration, GoToAssist Customer and i1Profiler to the Input Monitoring and Bluetooth categories - Un-checking and re-checking all the permissions again - Removed and re-installed GoToMyPC on the host computer - Knocked the screen resolution back to 2560 X 1440 - Made sure the keyboard is set to US standard and that the keyboard and mouse are fully charged7.9KViews0likes3CommentsRe: Can't See Icons on Host Computer (OSX)
The host display is at 5120 X 2880 and the remote display is 1920 X 1080. I went into System Preferences > Security and Privacy > Screen Recording and checked g2p_launchagenthost and now I can see my icons and windows, but my mouse and keyboard still aren't responding.8KViews0likes0CommentsCan't See Icons on Host Computer (OSX)
I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue. My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window opens to the host computer, but all I see is my host computer's wallpaper and the menu bar at the top. No icons, no files, no windows. I can't click on anything. So I went in to the office and the host computer is fine - the desktop is looking normal. All my icons and windows display on screen and I can click everything. I'm running the latest version of GoToMyPC, I've re-booted both computers and I've checked all permissions for GoToMyPC and LogMeIn. What would be causing this partial connection to my host computer?Solved8.1KViews0likes15Comments