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Can't See Icons on Host Computer (OSX)
I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue.
My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window opens to the host computer, but all I see is my host computer's wallpaper and the menu bar at the top. No icons, no files, no windows. I can't click on anything. So I went in to the office and the host computer is fine - the desktop is looking normal. All my icons and windows display on screen and I can click everything.
I'm running the latest version of GoToMyPC, I've re-booted both computers and I've checked all permissions for GoToMyPC and LogMeIn. What would be causing this partial connection to my host computer?
Thanks, Toasty!
I showed my office IT Manager your message and he did the following that seems to have worked:
- System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC
- He removed g2p_launchagenthost from accessibility and did not add it back.
- The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.
15 Replies
1ConcernedUser We will continue to investigate. Customer Support may reach out to gather some more log files soon. Thanks for your patience.
Im having the same issue. I ve called support 5 times this week. All seem to "fix" the issue temporarily. Then a couple hours later its back to exactly how it was. I can see the desktop, but no icons/dock are visible. Looks like Team viewer figured it out and works great.
I'm having the same issue on a newish M1 mac mini. Tried the options listed above with no success.
Remoting in works for awhile (2 or 3 hours) and then goes into the mode where only the menu bar and backgrounds is visible.
No help for logmein support (and not very surprised).
I did exactly what you did. I uninstalled GoToMyPC and installed Spashtop. It works with none of the weirdness that I've been experiencing with GoToMyPC. I'm an enterprise customer with a lot of seats and I'm going to look at moving everyone over. Since LogMeIn purchased them, they are slow to fix issues.
It's not worth all the trouble of trying to get LogMeIn to behave properly on your Mac network. I've called Tech Support three times. They fix it -- temporarily. Then I'm told to contact Apple. What does Apple care about your LogMeIn problems?
I finally gave up and I'm currently running a trial version of Splashtop. So far, so good. If I decide to keep it, it's much cheaper, too. There are other services out there eager for your business. No need to suffer any longer with LogMeIn.Thanks, Toasty!
I showed my office IT Manager your message and he did the following that seems to have worked:
- System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC
- He removed g2p_launchagenthost from accessibility and did not add it back.
- The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.
Run the un installer from the
CD /Library/Application\ Support/GoToMyPC/GoToMyPC.app/Contents/Helpers directory
sudo ./uninstall
Once that's done, go into both screen recording and accessibility and remove (delete) the g2p_ and other goto authorizations. You may need to reboot after the uninstall to remove them. Run the installer again. Once complete, reboot again. You'll get promoted to grant access again to g2p_ to screen recording and accessibility.
The above process is what solved my issues with GoToMyPC on my mac after an update to Big Sur.
