CNat
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Re: Automatically getting/downloading all incidents from Service Desk
Hi Zack, Thanks for getting back to me. Similar to your solution, I've worked around the issue by creating a custom report of all issues ever created. I now have an API call to that report, which returns me all issues no matter what the status. In case you're interested, API call to get first record on page one: https://deskapi.gotoassist.com/v1/incidents.json?report_id=3075843160&limit=1&page=1 I'll be outputting that data to a DB using C# and will use SQL for reporting on it. Thanks, Conor1.9KViews1like1CommentReporting - All User activity between a date range
Hello, Is it possible to get a list of incidents that had activity between two dates? By activity, I mean there was a response by the Service Desk user or by the customer, or that the issue was created, closed or had a status changed between those two dates. The reason I am looking for this is that we would like our Service Desk users to be able to see any issue they interacted with so that they can fill out their timesheets easier. Currently I can only see "Last Responded At", or "Created At" etc. Those values don't allow searching for incidents that had activity between a date range. Thanks, Cd1.2KViews0likes1Comment