ContributionsMost RecentMost LikesSolutionsRe: Other users can connect but I cannot I haven't yet. I'm still waiting for our IT team to investigate.... Re: Other users can connect but I cannot It's a company laptop so I am limited on disabling firewalls and connecting to different networks unfortunately. I think I will have to contact my IT department and see if they can assist with the firewall side of things. It will be a commercial firewall. justincrabtree No it's all Windows 10 based. Thanks Re: Other users can connect but I cannot AshC Thanks for the response. Both Host and Client machines are windows 10. Using Log Me In Pro Host Log Me In version: 4.1.0.14344 (Mar 12 2021) My machine is using Log Me In Client version : 1.3.5214 I'm using the LogMeIn Client to access the machine not a web browser, so I can't try an alternative. Unless I'm missing something here? Other user are able to access from their machines. I am working through a site firewall which I have made sure TCP port 443 is open. I've tried updating the licences as describe in this guide thanks to the support team: https://support.logmeininc.com/central/help/my-logmein-host-is-disconnecting-at-verify-identity-what-can-i-do I tried following this guide on firewalls but cannot see where the components it mentions are installed: https://support.logmeininc.com/central/help/how-do-i-configure-a-firewall-to-work-with-logmein This the error: Other users can connect but I cannot I am having the same issue with the SSL error on the log me in Client and have been for a few weeks. Other users logging into the same machine are fine.