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JeanSmith
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Joined 4 years ago
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Webcast - chat not showing for all attendees
We used the GTW webcast today and it left me with questions as an organizer. We really like the streamlined look for attendees and I hope this is the view of the future. As an organizer, the pre-entered info showed in the chat on the control panel and in the attendee question box. But any additional information added to the chat on the control panel and sent to all attendees, did not show on the attendee view of the webcast. Our workaround was to quickly sign in as an attendee; ask an innocuous question and then answer as an organizer through the question box from the control panel. Why, because when you answer something in the question box as an organizer and choose send to all, the response that attendees see includes the original question. We want to be considerate to our attendees and continue to encourage interaction through the question box. Do we have something set up incorrectly in our webinar set up that would fix this? Any other suggestions? Thanks Jean moderator edit: title for claritySolved1.9KViews0likes5CommentsRe: Webcast - chat not showing for all attendees
Type: Webcast We have a preloaded message that is part of our webinar set up. Shows fine in attendee question box when webcast starts. During live webcast, any info added to chat by me and sent to all, does not then show to attendees. Required info added as a response to a question in the question box to show. Also, my other question about webcasts - does a webcast allow for handouts like a webinar does? Jean1.8KViews0likes3CommentsRe: Suppressing trigger e-mails from customercare@gotowebinar.com
As the organizer, these emails are expected and part of how any virtual platform works. If you are not the organizer, then that's kind of weird. I have a folder set up in my inbox and an email rule that directs all these emails directly to the special folder. Sometimes I do need to see what the email says. Just a suggestion. Jean1.5KViews0likes2CommentsRe: Email Confirmation Subject Lines
Have had if for a while. All of these were having the wrong subject line in confirmation email...i went in manually and fixed each of them 192-498-947 731-139-187 572-867-803 934-275-131 259-328-323 358-363-571 663-081-763 Having a sample webinar to copy from enables me to quickly set up a webinar and have my custom registration questions and custom evaluation post event. Thanks1.5KViews0likes3CommentsEmail Confirmation Subject Lines
I have a draft webinar that I use when creating a webinar in GoToWebinar, it's called sample. When I copy it to create a webinar, the email confirmation subject line remains "Sample Confirmation" and does not display the title of the webinar that was just created. And it happens on every webinar that I create from our sample or draft webinar.Solved1.6KViews0likes5Comments