ContributionsMost RecentMost LikesSolutionsRe: Didn't receive a remote access prompt It is Window 10 OS. The user gets the POP-UP message and he clicks on OK. When the user disconnected and again we Launch remote controlsession, we didn't get the user screen on the remote control (Shows the message Remote control endedon the chatbox andconnecting ) Didn't receive a remote access prompt When I click to Launch Remote Control Session or Launch Desktop Control Session or Restart Applet as system service or Request Unattended Access, On the other side End User didn't get any POP-UP message(See the image). When I change the laptop it works fine and there is no network issue. Re: Applet is not working There is no network issue at my end. It is working fine on another laptop with the same internet connection. I don't know why it is not working on that laptop. There is no restriction on my laptop(I bought it newly). Applet is not working When I download and run the Support-LogMeInRescue file it is stuck on theconnecting....,nothing happens.There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date.