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Re: connection to the remote computer has been lost
Support did a faceplant on case number 17005752, which we opened originally on March 14. First human reply from GoTo was March 17, some initial, though unhelpful, back and forth followed, often requiring additional clarity. The last contact we received from GoTo suport was April 8, where we attempted to schedule a support call for Apr 11 and 12. We repeatedly attempted to reach GoTo Support during the remainder of April and early May, finally receiving a reply from GoTo on May 10 (!!!) only to request. Sorry to go off the rails here, but for the amount we (and everybody else) pays, it was an astonishingly poor performance.1.3KViews0likes0CommentsRe: connection to the remote computer has been lost
Updating to note that we "repaired" 3 more instances of this by fully uninstalling, rebooting, and then reinstalling the LogMeIn client on the affected devices. We installed VNC, made the necessary firewall changes, and were able to set up a temporary VPN. It's still nerve-wracking to do this process, but so far for us it's worked.7.1KViews0likes2CommentsRe: connection to the remote computer has been lost
I actually replied to this thread several days ago with relevant information and troubleshooting, but either my post got deleted or it failed to post. (Possibly because I criticized LogMeIn technical support? They continue to fail to respond to our open ticket going on almost two weeks now. Incredibly frustrating as a paid Central subscriber for nearly 10 years... bummer.) Long story short, TLS 1.2 did not appear to be an issue our environment. Ultimately, uninstalling LogMeIn on the problematic PC, rebooting, and reinstalling LogMeIn fixed the issue for us. This is unfortunate as a handful of the devices in question are going to be very difficult to physically reach to perform this work and aren't currently connected to any sort of VPN for alternative fixes.7.1KViews0likes3CommentsRe: connection to the remote computer has been lost
^You had impeccable timing. I actually opened a ticket with LogMeIn a couple of weeks ago. The level 1 tech has so far tossed out the usual "did you try checking your firewall? Disable antivirus?" It's not that I'm above those issues, but our PCs and laptops are pretty much identical in most regards and the PCs and laptops we've lost access to have identical twins+ roaming around without issue. We've been trying to sync up for a screenshare troubleshooting session, perhaps this week. I had considered uninstalling and reinstalling, but am loath to do so for similar distance/access reasons. We can probably get away with it via RDP from another LogMeIn session, unless something goes wrong, and then we are totally screwed. I'll update this chain with anything relevant from LogMeIn, but at least initially, they seem inclined to think it's something specific with our environment, though I'm of the belief it's something with their software. We'll see who's right.7KViews1like1CommentRe: connection to the remote computer has been lost
Just chiming in to say we've got a Windows 8.1 device that started exhibiting this issue. We've got about 100 other devices in a mix of Win 8, 10, Server 2012-2019, and so far we seem to be able to connect to other devices OK, just this one. LMI client is up-to-date and we can connect to Dashboard, Host Monitoring, and even the "basic, lo-fi" web-only remote control works, but attempting to connect via the high fidelity LMI remote control fails in the same fashion as you posted.7.3KViews0likes0Comments