barceneaux
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Re: Blank screen when controlling a Mac system
Well this is odd.. All of my issues have been resolved with recent releases of LMI - on Intel Mac minis, M1's, and M2's, all of which are connected to monitors. I WILL say, we do run some Intel Mac minis headless in a server environment, and we MUST plug in a dummy HDMI plug, shown below. Otherwise, I am sure we experience the same issues you are. It's not impossible to control the computers without them.. Just very difficult as the screen is extremely distorted.1.6KViews0likes0CommentsRe: Blank screen when controlling a Mac system
LogMeIn has identified the cause of this issue, and stated it may be caused by Fast User Switching. While LogMeIn works on the fix for this issue, I have found a workaround. The solution is to disable Fast User Switching entirely. While this may be an issue for some users that bounce from one account to another, this will [seemingly] fix the issue with LMI. To permanently disable FUS on a Mac machine, run these Terminal commands: sudo defaults write /Library/Preferences/.GlobalPreferences MultipleSessionEnabled -bool false defaults write .GlobalPreferences userMenuExtraStyle -int 0 defaults -currentHost write com.apple.controlcenter UserSwitcher -int 8 So far, every machine we have deployed this fix on has not had the issue again - even after multiple restarts and attempts to break LMI again.2KViews2likes2CommentsRe: LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)
While LogMeIn works on the fix for this issue, I have found a workaround. The solution is to disable Fast User Switching entirely. While this may be an issue for some users that bounce from one account to another, this will [seemingly] fix the issue with LMI. To permanently disable FUS on a Mac machine, run these Terminal commands: sudo defaults write /Library/Preferences/.GlobalPreferences MultipleSessionEnabled -bool false defaults write .GlobalPreferences userMenuExtraStyle -int 0 defaults -currentHost write com.apple.controlcenter UserSwitcher -int 8 So far, every machine we have deployed this fix on has not had the issue again - even after multiple restarts and attempts to break LMI again.922Views1like0CommentsRe: LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)
Thank you, Gabor. I appreciate the response. We are anxiously awaiting the fix. I'm sure if future renditions of MacOS cause issues with LMI, we will find them. We manage a ton of Mac machines [mostly] running the latest MacOS. In the future, is there a better way for me to report bugs similar to this one?4.1KViews0likes1CommentRe: Blank screen when controlling a Mac system
Yeah, this did NOT fix the issue. Fast User Switching causes this to happen, even after applying a "fix" (un-check, re-check LMIGUIAgent in Screen Recording, "caffeinate -u -t 2"). MacOS Monterey 12.6 LMI Version 4.1.0.12203 This is honestly a bit ridiculous at this point. This has been an ongoing issue for months with no solution. What's the deal? Why can't this be resolved? I have posted about this issue on: https://community.logmein.com/t5/Central-Discussions/LogMeIn-Display-Issues-Mac-OS-11-6-Big-Sur-amp-12-2-Monterey/td-p/2839824.8KViews0likes7CommentsRe: LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)
This hasNOT been resolved. While both solutions: unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings running caffeinate -u -t 2 Do work temporarily, quick switching between user profiles will cause this issue to happen again. It does not fail. This happens onEVERY Mac we have running Big Sur & Monterey. At this point, it is a bit ridiculous that we have not had a permanent fix. I even spent an afternoon on phone support with LogMeIn with no solution. What is going on? Is no one else experiencing this issue?4.3KViews0likes4CommentsRe: LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)
The "caffeinate -u -t 2" command & a restart seems to have fixed the issue. To prevent this from happening, I believe the fix is to disable the "put hard disks to sleep when possible" setting in System Preferences -> Energy Saver and set "Turn display off after:" to "Never". I believe this setting [put hard disks to sleep when possible] was missing in earlier renditions of Big Sur/Monterey, but it is back now.This setting has ALWAYS given us issues.5.4KViews1like5Comments